Joseph Vickers Email and Phone Number
Just under 9 years of pensions experience working as an Administrator, Senior Administrator and Subject Matter Expert.Great knowledge of defined benefit schemes. Including: Final Salary, CARE, plus Additional Voluntary Contributions.Main duties have included, amongst others:Processing caseworkChecking and quality controlHandling complex cases and performing manual calculationsHandling complaint cases and taking call escalationsWorking to tight deadlines, including payrollTraining & CoachingProducing work instructions and user guidesProject workSystem design and testingCovering for team leadsProducing case volume reports to senior managementSpotting and helping implement continuous improvementProviding auditing documentation and giving demonstrations to auditorsPMI qualified up to diploma level and keen to progress towards the advanced diploma with good Office abilities.
Trafalgar House Pensions Administration
View- Website:
- thpa.co.uk
- Employees:
- 70
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Business AnalystTrafalgar House Pensions Administration Jan 2022 - PresentLondon, England, United Kingdom
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Subject Matter ExpertBt Pension Scheme Administration Dec 2018 - Nov 2021Chesterfield, England, United KingdomMain Responsibilities:Review of process and adherence to standards with a view to identifying best practice as well as improvement opportunities across bereavements; retirements; transfers; data services and general enquiriesChampion for change – supporting colleagues in identifying improvement opportunities and producing change requestsUndertaking quality reviews to ensure individual and team performance delivers against key performance indicatorsEscalation point for complex/difficult casesCoaching colleagues within the administration teamsProvide feedback to team members on individual performance and feedback to the team manager on concerns over performance along with stand-out effortsManagement of short term projectsWorking with external clients on project deliverables
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Senior Pensions AdministratorBt Pension Scheme Administration Dec 2016 - Nov 2018Chesterfield, England, United KingdomMain Responsibilities:Processing complex cases and performing manual calculationsReviewing administrator casework and quality controlTraining and coachingReviewing and updating work instructionsCover for the Team LeadProject workContinuous improvementAs a third party administrator, reporting on key deliverables and SLAs to the client
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Pensions AdministratorAccenture Jan 2015 - Nov 2016Chesterfield, England, United KingdomMain Responsibilities:Processing casework Achieving key performance indicators to include service level and quality targetsUpdating work instructionsCoaching and supporting less experienced colleagues -
Junior Business Analyst (Trainee Pensions Administrator)Accenture Jan 2013 - Jan 2015Chesterfield, England, United KingdomI worked on projects that ranged from the testing of new system calculations to the implementation of a new administration system. The variation of work involved required the ability to: work to tight schedules, relay and communicate information and ideas clearly, affectively analyse and propose solutions to problems and to also suggest where processes might be improved.
Frequently Asked Questions about Joseph Vickers
What company does Joseph Vickers work for?
Joseph Vickers works for Trafalgar House Pensions Administration
What is Joseph Vickers's role at the current company?
Joseph Vickers's current role is Business Analyst at Trafalgar House Pensions Administration.
Who are Joseph Vickers's colleagues?
Joseph Vickers's colleagues are David Wilson, Sena Erkas, Clare Smith, Jean Cole, Elizabeth Ainslie Brown, Coyee Chu/charles, Katharine Adams.
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