Joseph W. Email & Phone Number

United States

Coordinate and track infrastructure projectsInterface with internal customers, program security, and management teams in planning for, maintaining, and resolving issues with services and systemsInstall, maintain, and support multiple Windows-based servers on physical and virtual platforms in support of program initiativesExecute troubleshooting skills to.

Coordinated and tracked infrastructure projectsInterfaced with internal customers, program security, and management teams in planning for, maintaining, and resolving issues with services and systemsInstalled, maintained, and supported multiple Windows-based servers on physical and virtual platforms in support of program initiativesExecuted troubleshooting.

Buckley AFB

Constant upkeep, monitoring, analysis, and response to network and security eventsPrompt response to DoD/DISA bulletins to ensure SIPRnet enclave is in compliance with all relevant regulations and other requirementsEnsured systems are operated, maintained, and disposed of in accordance with internal security policies and practices outlined in the security.

Colorado Springs, Colorado

Provided phone and remote support for over 50,000 global customersApplied diagnostic techniques to identify problems; investigate causes; and recommend solutionsAdministered of user accounts, security groups, and e-mail systemsProvided end-user software and hardware troubleshooting and supportEscalated service requests to appropriate groups to facilitate.

Maintained 12 intelligence collection platforms, 16 specialized virtual servers, and 32 individual Unix workstationsSupervised and trained 42 personnel on interval maintenance, service, and repairManaged daily system backupsWorked with Windows and Unix systemsFacilitated the testing and installation of a new intelligence system for 4 different.