• Provided remote technical support for Toshiba Global Commerce Solutions field technicians, resolving installation, configuration, and network connectivity issues for new hardware/software deployments.• Successfully troubleshooted a wide range of technical challenges reported by on-site technicians, ensuring seamless operation of point-of-sale systems across Walmart/Sam's Club stores in the US & Canada.• Excelled under high-pressure situations during large-scale projects, demonstrating adaptability and efficiency in resolving complex issues within tight deadlines.• Expanded technical expertise through cross-training on diverse projects, including server upgrades involving drive re-imaging and front-end POS refreshes.

• Successfully managed a flexible schedule as an independent contractor, balancing delivery commitments with personal obligations.• Demonstrated strong time management and organizational skills to ensure timely and efficient deliveries while maintaining excellent customer service.• Utilized navigation tools and route optimization strategies to maximize efficiency and minimize delivery times.

•Supervised and motivated team members in a fast-paced, customer-focused environment, ensuring efficient operations and exceptional service.•Provided excellent customer service in both drive-thru and counter settings, resolving customer issues promptly and professionally.•Maintained strict adherence to food safety standards and protocols, creating a clean and hygienic workspace for customers and employees.

•Optimized product presentation and maximized sales by stocking shelves, creating eye-catching displays, and ensuring products were organized according to schematics.•Delivered exceptional customer service both in person and over the phone, providing expert product knowledge, assisting with store policies, and processing transactions efficiently.•Proactively fulfilled online orders through Google Express and in-store pickup programs, meeting daily deadlines and resolving inventory discrepancies by sourcing suitable substitutions when necessary.•Managed the general customer service line (part-time), directing customers to appropriate departments or providing immediate assistance with inquiries.

•Provided prompt and friendly customer service in a fast-paced, high-volume environment as part of the busiest Papa John's store in the metropolitan area, handling orders efficiently both over the phone and in person.•Collaborated effectively with team members to meet tight deadlines, ensuring timely order fulfillment and exceeding customer expectations.•Successfully resolved customer issues and complaints, demonstrating strong communication and problem-solving skills to maintain customer satisfaction and loyalty.