Management and supervision of all IT projects and tasks.-Email migration from GoDaddy, to Gmail, to Office 365 completed.

Saw the company through an email migration. Mainly account and data migration, and hardware and software configuration. Software used was VMWare Zimbra and Outlook 2007/2010 on Win XP, 7, and 8. Hardware included all different types of smartphones, tablets, laptops, and desktops.

Provided telephone and web based support to Aetna's entire employee base. Worked with everything from passwords to virtualization. Supported Windows XP and 7 OS, Office 2003 and 2010, VMWare and Citrix virtual environments, Cisco VPN, and Microsoft Exchange. Successfully supported a migration from Windows XP to 7 and a transition from locally stored E-mail data to Server based. Supported on site users and work from home users, including home networks (wired and wireless), Cisco VoIP phones, routers, modems, and VPN connections. Also supported travelling employees who were connecting to VPN using Mifi devices. Blackberry support was also commonly needed. Worked in Active Directory for account management. Did file backups and recoveries for hundreds of users, and showed great initiative earning me work from home and web chat assignments only months into my employment. This job demanded much teaching and training of supported employees. I gained valuable teaching skills, and learned a lot about the thought processes of a person who is trying to better understand a computer system; while gaining the knowledge of all the systems I worked with.

Provided general technical support on site for 150+ users. Supported a terminal server and a local network. Built, imaged, encrypted, deployed, and repaired laptops and desktops for users. Provided full Blackberry support, including exchange functionality. Configured and supported printers, fax machines, and multi-function devices. Managed accounts on the domain, and worked on an email server transition from local to web based. Also managed server back ups.

Built, imaged, and encrypted desktop and laptop PCs for users. Replaced parts, and provided software support via telephone and on site. Provided support when the company underwent a migration from XP to Vista.