Provide first-level technical support to staff and students, addressing hardware and software issues promptly.Troubleshoot and resolve IT-related problems.Prioritize and escalate support requests based on severity and impact on college operations.Assist college staff and students in understanding and utilizing IT systems and applications effectively.Provide training sessions to improve college staff and students' knowledge and self-sufficiency.Install, configure, and maintain computer hardware, peripherals, and software applications.Ensure that all IT equipment and software comply with organizational standards.Assist in the setup and maintenance of local area networks (LANs), and other network configurations.Troubleshoot network connectivity issues and assist with network-related tasks.

Provided system upgrades, software improvements and configurations, and overall system maintenanceProvided technical support in the use of PC hardware and software, and operating a multi-platform computer environmentProvided frontline assistance to PMS Ltd staff, addressing and resolving hardware, software, and network-related issues.Installed, configured, and maintained computer systems, peripherals, and software applications.Conducted regular preventive maintenance on hardware to ensure optimal performance.Applied software updates, patches, and security protocols to keep PMS Ltd bespoke-systems up-to-date and secure.Monitored for security threats, malware, and unauthorized access, and taking corrective actions as needed.Performed system upgrades, migrations, or implementations whenever it was needed.Communicated technical information clearly to both technical and non-technical staff and PMS clients.Conducted IT trainings to PMS staff members.

Installed, and configured software applications and peripheral devices such as routers, switches, printers, firewalls, VPNs, and servers.Monitored IT resources such as server health, and resource utilization, and troubleshot issues proactively.Administered user accounts, permissions, and access controls while ensuring proper user authentication and authorization across systems.Installed, configured, and updated software applications and services.Investigated and resolved hardware, software, and network issues.Provided technical support to both staff members and clients in collaboration with other IT support team members.Monitored resource usage trends.Recommended hardware and software upgrades and purchases to support the general growth of the company.