• Assist clientele as it pertains to purchasing, selling, and/or renting properties.• Generate client leads for property transactions.• Perform due diligence for CMAs and all fiduciary duties, within reason, to the best of my ability.• Showcasing properties to prospective buyers, and renters & facilitating negotiations between all parties.• Promoting properties and services alike via: social media, paid advertisements, listings, and open houses.

• Supervised the administrative and logistic departments while driving customer experience engagement.• Took ownership of, assigned ownership to, and closed tickets created by myself as well as various faculty & staff across campus, via the BMC Remedy & Smart IT ticketing systems.• Entrusted with the responsibility of leading several critical meetings in regards to inventory management, future engagements, and adjustments to method(s) of operation.• Tasked with cross referencing and fact checking reports on a daily basis and relaying any and all pertinent information to all parties involved as it pertains to weekly functions.• Process any and all Congressional requests for the framing of artifacts of significance.• Accurately coordinate collaborative efforts between up to 5 simultaneous departments to ensure flawless delivery, pickup, and upkeep of all merchandise involved.• Supervised IT hardware and software asset management processes including, but not limited to: data sanitization, documentation, audits, license management, inventory, compliance, etc.

• Displayed impeccable communication skills with 2,000+ property management offices across the Eastern Seaboard via: telephone, text, email, in-person meetings, and through the ServiceNow ticketing system.• Assisted with and/or entirely managed projects for those who were designated a VIP (i.e. the Chief Financial Officer, Vice President of the company, etc.).• Facilitated the upgrade of several properties’ network equipment after in depth analysis found their current setup to be dangerously insufficient.• Given daily access to highly restricted areas in order to perform network analysis related tasks.• Gained a mastery over all forms of Tier-II technical support, as well as precious experience for Tier-III.• Conducted software asset management via compliance, evaluation, documentation, support, etc.

• Provided professional customer service to callers while simultaneously asking appropriately probing questions to aid in the troubleshooting process.• Onus of creating, taking ownership of, escalating, and closing tickets, which are created by various callers from various companies via the Okta ticketing system as they relay the extent of their technical issues.• All tickets held to a high SLA standard in the midst of adapting to issues that are unique in their scope, maintaining expeditious resolution turnaround time for routine issues, and consulting with team members in order to cross-reference our collective information.• Showcased a mastery over Active Directory, Bomgar Secure Remote Access, and other such applications so as to better assist the caller with my administrator credentials.• Multitasked while functioning at a high level as I catered to a bevy of company accounts such as: Sunbelt• Conducted software asset management via compliance, evaluation, documentation, support, etc.