IMPLEMENTATION TEAM• Spearheaded multiple End-to-End implementations of Route Optimization and Partner Settlement solutions for customers across the globe. Involved in each implementation throughout the project lifecycle. Oracle PL/SQL and Java are the prime technologies used.• Responsible for Resource Planning, Risk Mitigation, Effort and Schedule Variance Monitoring and Release Planning.• Involved in SQL Tuning, Monitoring System Utilization, Planning Backup Mechanism and Code… Show more IMPLEMENTATION TEAM• Spearheaded multiple End-to-End implementations of Route Optimization and Partner Settlement solutions for customers across the globe. Involved in each implementation throughout the project lifecycle. Oracle PL/SQL and Java are the prime technologies used.• Responsible for Resource Planning, Risk Mitigation, Effort and Schedule Variance Monitoring and Release Planning.• Involved in SQL Tuning, Monitoring System Utilization, Planning Backup Mechanism and Code Review to provide a quality deliverable.DEVELOPMENT SUPPORT TEAM• Headed a 40 member development team to enhance experience of 100+ customer implementations. Gained experience in Oracle PL/SQL, Java, SQL Server, PHP, Javascript and Shell Scripting.• Developed APIs for certain customer as Enhancement. Performed system health checks on a regular basis and provided possible suggestions.• Designed QlikView dashboards for efficient monitoring of individual and team performance which resulted in 20% efficiency improvement.• Dashboards provide details on SLA, Issue Backlog, TAT, Release Satisfaction, etc for a better decision making.• Travelled to customer places to maintain Business Continuity and Relation.STRATEGY• Integration of multiple systems like Bug Reporting Tool, Effort logging Tool, Ticketing Tool, Licensing Tool and Customer Satisfaction Details to provide a global view of function’s performance to the Management through Business Intelligence Reports. • Performed analysis on CSAT survey and drafted a plan to improve satisfactions of low rated customers. Ensured ROI for customers by arranging health check and suggested consultancy services, which helped to improve the CSAT score to 3.9• Created Salesforce data modelling in Python, using decision tree and logistic regression algorithms in collaboration with Analytics team. It was 75% accurate in predicting the win of open orders for Sales Team. Show less

IMPLEMENTATION TEAM• Successfully customized and implemented Route Optimization solutions for 8 clients during this tenure within the agreed duration.• Played major role in driving project objectives, hiring, mentoring and encouraging team to surpass goals.• Involved in Code Review, Unit test validation and Implemented additional quality gateway checks, which helped improve the release satisfaction by 8%. Gained knowledge on Oracle PL/SQL, Java and SQL Server.PRODUCT… Show more IMPLEMENTATION TEAM• Successfully customized and implemented Route Optimization solutions for 8 clients during this tenure within the agreed duration.• Played major role in driving project objectives, hiring, mentoring and encouraging team to surpass goals.• Involved in Code Review, Unit test validation and Implemented additional quality gateway checks, which helped improve the release satisfaction by 8%. Gained knowledge on Oracle PL/SQL, Java and SQL Server.PRODUCT DEVELOPMENT TEAM• Lead the roadmap team for Route Optimization solutions and was involved in creating engineering design for business cases, cost bound analysis, feature prioritization and development.• Effectively collaborated with various cross functional teams like Core team, Operations team, Support team and Implementation team for prioritizing and resolving various issues and implementing changes for continuous improvement.• Gained knowledge on Java, Oracle PL/SQL, HTML and Javascript. Show less

• Worked on upgrading and improving Best Value Routing, an acquired product. The solution was installed in AT&T, USA. Also involved in designing Disaster Recovery.• Was part of development of Routing Optimization solution, a cost saving solution which suggests dynamical and optimal route plan to connect international calls.• My major involvement was in development with technologies Oracle PL/SQL, VB.NET and Shell Scripting.

• Involved in converting the inventory management system from FoxPro to PHP. This helped their clients to view their Sales, Profit-Volume details, etc. through the website.• Gained experience on technologies like MySQL, PHP and HTML.