Joseph Wick Email & Phone Number

West Raleigh, North Carolina, United States

Chapel Hill, North Carolina, United States

Pittsboro, North Carolina

Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned areaSets clear and measurable service, sales and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basisManages performance of associates against established goals, taking action when necessary to address performance concerns.Anticipates customer flow and work demand and appropriately redirects efforts and schedules to ensure proper coverage when and where neededIdentifies any barriers to superior service and communicates these along with solutions in a timely mannerEnsures that store operations do not impact the customer’s ability to see or interact with productsServes as a primary escalation point for the most significant and impactful customer complaintsBusiness LeadershipManages store opening and closing proceduresControls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the foretasted payroll planProactively builds and maintains collaborative relationships with cross-functional partnersMaintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possibleIdentifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performanceDrives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency

Raleigh-Durham, North Carolina Area

Hebron, Ky

Cininncinati

Process and ship between up to 1,800 lines of daily dealer vehicle part orders using various powered equipment (several styles of order pickers, reach trucks, stock chasers, and push carts). Responsible for receiving urgent parts in to the building to quickly and cost efficiently fill customer’s orders when needed.• Meet warehouse picking, receiving, quality, and speed standards (~153LPH) and low error rates (less than .40% of all lines picked) to maintain overall warehouse quality and excellence• Verify quality and quantity of parts while maintaining TPS operations• Maintain 5S (Seri, Seiton, Seiso, Sieketsu, and Shitsuke) in daily work to maintain warehouse for next customer• Engagement And Enablement Steering Committeeo Establish a process to establish roles and responsibilities, and define a process for all aspects of improving the CNPDC culture o Enhance enablement and engagement at CNPDCo Identify gaps on the Continuum and design and implement strategic plans to close the gapso Create a Vision and Mission for the PDC• Diversity and Inclusion Teamo Enhance and drive the culture of diversity and inclusion at CNPDCo Put together themed displays in entrance to the PDC (holidays, etc.)o Plan activities and luncheons for the PDCo Communicate with team members in the warehouse about events and special activities• Ergonomics Teamo Identify and remediate ergo concerns within facilityo Instruct other team members on current ergonomic practices within the company and facility to promote team member health and safety

Apex, Nc

• Provide guidance to receiving team members to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.• Assist manager with daily planning of operational tasks assigned to the store.• Oversee special or ongoing process improvement projects and initiatives. (Merchandising)• Execute plans to ensure team members are compliant with established policies and procedures, and applicable laws.• Assists with departmental zoning by providing support, guidance and overseeing the recovery process.• Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.• Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.

Multiple

Lumber/ Building Materials Department ManagerOversaw daily activities of team. Developed dedicated cashiers and ensure necessary training received. Responsible for inventory management, liaison for Pro-Services account generation and current accounts, and handle customer complaints throughout the store.• Lead Pro-Services team and advance the stores relationship with outside businesses to maintain and grow sales• Reported Analysis identifying opportunities for on hand position and sales improvement while maintaining turnover• Inventory maintenance, manual ordering and cycle counts• Adhered to company best practices when handling internal and external complaintsTools/ Hardware Department ManagerOversaw two departments and was responsible for inventory, shrink protection programs, whole store setup for weekly promotions throughout the store, vendor performance, ordering and stocking programs for departments.• Managed shrink programs decreasing overall losses from internal/external operations by 1-5% (banding of merchandise, controlling stock numbers at customer level, visibility of associates)• Inventory maintenance (ordering and cycle counts)• Reported Analysis identifying opportunities for on hand position and sales improvement while maintaining turnover rate• Established and stimulate clear two way communication between my employees and supervisors ensuring timely tasks completion• Ensured on hand position, to ensure large quantities are available for commercial customers• Effectively carry out merchandising to company standards throughout a variety of stores within designated market• Ensured that all new planograms were set to precise specifications and solve problems as they arose

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Natural Resource Management

Bachelor Of Science (Bs), Computer Science