Joseph Abdallah Email & Phone Number

Berlin, DE

Berlin, Germany

- Assist customers with issues related to the Acrolinx Platform via Zendesk.- Install and update the Acrolinx Platform in the Acrolinx Private Cloud.- Maintain and update the Acrolinx F.A.Q.- Maintain and update internal Virtual Machines reproduction and testing.- Reproduce, troubleshoot and provide solutions to customer issues.

Bremen, Germany

- Deploy and maintain Linux (LEMP Stack) webservers.- Install and maintain multiple WordPress installations.- Installation of and configure plug-ins such as; AIO SEO, Yost SEO, and WP-Rocket.- Produce, Edit, and deploy video, image, and text content.- Built a viewership of over 1 million impressions a day.- Build relationships with Advertisers, content.

- Assisted customers via telephone and Zendesk support portal.- Created F.A.Qs and Help guides for customers. - Assisted​ ​customers​ ​install​ ​and configure the​ ​Floranext​ ​Point​ ​of​ ​Sale​ ​software.​ ​- Remote Set​up ​Printers​ ​designed​ ​specifically​ ​for​ ​Floral​ industry. - Remote troubleshooting of customers issues related to the Floranext.

Cortland, NY

- Managed day to day operations including opening and closing store. - Implemented computerized Point Of Sale system to track inventory. - Researched and purchased Gaming product for resale.- Developed direct market relationships with Hasbro subsidiary Wizards of the Coast.- Managed a three employee team, scheduling daily work hours and duties..

Cortland, NY

- Created Student/EDU Partnerships with Apple, Dell and HP.- Purchased Computer Products and Electronics for Resale. - Advised and Sold Computer Products to Students and Staff. - Technical Support and Service for Student and Staff Members.- Assisted with Book Store Point Of Sale.- Maintained the SUNY Cortland Bookstore Online Store.- Assisted in fulfilling.