Joseph Bruno Email & Phone Number

Florida, United States

Tampa, Florida, Us

Promoted to lead a high-performing team of 14 software engineers and 1 project manager, overseeing development, troubleshooting, customization, and customer support for core and customized C# and web-based applications. Drive cross-functional collaboration, process improvements, and customer satisfaction while mentoring engineers and managing escalations.▶ Key Highlights and Contributions: ➮ Engineering Support & Supervision: Manage daily support operations, leading C#, TypeScript, and SQL troubleshooting and conducting code reviews to ensure best practices are followed. Serve as the primary liaison between senior management, customers, and support teams to ensure clear communication and alignment.➮ Technical Expertise: Leverage deep technical knowledge in C#, .NET, SQL, AWS Cloud, and AI to support and develop complex software systems, ensuring they meet performance and quality standards.➮ KPI Development: Introduced the company’s first-ever KPIs to improve customer satisfaction, SLA compliance, and team productivity. Integrated a bonus structure based on KPI performance to enhance individual and team morale.➮ Project & Cross-Functional Management: Led annual New Year Changes projects for 13 customers, collaborating across departments to deliver projects on time or ahead of schedule through careful planning and regular updates.➮ Leadership Development: Promoted and mentored three engineers to senior positions, forming a leadership team that successfully mitigated production issues, improved product performance, and enhanced customer satisfaction.➮ Process Optimization: Spearheaded the development of new processes, increasing engineering efficiency and productivity through enhanced checks and balances for customer handoffs, data migrations, and server migration processes.

Tampa, Florida, Us

Managed the daily activities of the support engineering team, ensuring efficient task distribution, troubleshooting, and project management for customer escalations. Led cross-functional efforts to improve team communication, address customer issues, and implement process improvements.▶ Key Highlights and Contributions:➮ Managed C#, TypeScript, and SQL troubleshooting, driving improvements in customer satisfaction and SLA compliance.➮ Collaborated with senior management and cross-functional teams to streamline operations and resolve escalated issues.➮ Supported the development of best practice guidelines, including formalized processes for customer and server migrations.

Tampa, Florida, Us

In this role, I worked directly with clients to elicit requirements for developing C# application customizations to core software product. I also assisted my manager in interviewing and hiring potential project engineering team candidates.▶ Key Highlights and Contributions:➮ Code Development: Created multiple custom C# services and Web APIs including SOAP and RESTful web services in TypeScript/HTML5 and database lookups via web service calls and ODBC connections.➮ Project Engineering: Entrusted to lead customer discussions and investigate and diagnose issues associated with project implementation and product performance. ➮ Software Implementation: Successfully implemented software in 10-15 states.

Orlando, Fl, Us

During my years as a Campus Minister, I honed my leadership skills and laid the foundation for my success in engineering leadership roles. My experience in ministry provided me with valuable insights into team management, mentorship, and operational excellence, all of which have been pivotal in my technical career.In this role I mentored, instructed, trained, and developed over 25 millennial leaders through more than 50 events, retreats, and leadership workshops, with a 60% growth into solid leaders.My tenure in ministry allowed me to develop a robust skill set in leadership, public speaking, event planning, and technical troubleshooting, which have been directly transferable to my roles in the engineering field. This unique background has equipped me with a holistic approach to leadership and problem-solving, enabling me to excel in my current role as an Engineering Director.▶ Key Highlights and Contributions:➮ Public Speaking and Event Management: Designed and implemented presentations and video productions, regularly speaking in front of 250+ people. ➮ Technical

Bachelor Of Science (B.S.), Computer And Information Sciences

Computer Science And Engineering