Joseph Cowley Email & Phone Number

Liberty, Mo, Us

Toledo, Ohio Metropolitan Area

As the highest level of management at the agency, is responsible for the customer’s library experience, including the physical site management, staffing, customer service and other library services. The manager is also responsible for the development and maintenance of the agency’s relationships in the community, including schools, businesses, and local organizations.Primary Responsibilities1. Library Services – manages and maintains a strong and current collection, ensures cost effective, appropriate public programs, maintains high quality reference and reader’s advisory services, addresses current and future technology needs and uses.2. Staff & property management – directs daily activities, including personnel matters, reporting/statistics and training, and forms goals and plans for the agency. Works closely with Facilities & Operations to maintain the physical department.3. Leadership – sets the service tone for the agency, fosters teamwork andcommunication, guides new staff and builds consensus. Exemplifies excellent public service and social skills.4. Outreach – Drives innovation and opportunities to further connect the community to programming, services and collections. Leads community engagement on topics of interest including; historical, cultural, and current events, through community discussion forums, programming, and other library services.5. Professionalism – maintains current knowledge of profession and applies awareness to agency work. Maintains active membership in professional organizations, actively participates in committee work, and collaborates effectively with other Library agencies and administrators. Represents the Library in a positive, professional manner. Drives continuous improvement in accordance with industry trends/best practices.

Toledo, Ohio Area

Under the direction of the Children’s Library Manager and in cooperation with the Youth Services Coordinator, the Assistant Manager Teen Services provides leadership for teen/tween services and programming at Main Library with focus on engagement and collaboration with teens/tweens (typically ages 10-18) including those with diverse backgrounds. As part of the management team of the agency, is responsible for assisting the Children’s Library Manager and in the absence of the manager, is responsible for the customer’s library experience in the Children’s Library and Teen areas, including the physical site management, staffing, customer service and other library services. The position also takes a lead role in the development and maintenance of relationships in the area of teen/tween services in the community, including schools, businesses, and local organizations.

King Road Branch

My responsibilities covered 3-D printing, Maker-Space, Audio-Visual Recording Studio and software, Outreach, and more. I assisted with patron computer questions and instruction, readers advisory, and much more. We utilized a Lulzbot TAZ for 3D printing, a Cricut Machine for craft projects, Harmony, Garage Band, and iMovie for recording software.I was responsible for Teen programming, both design and implementation, as well as reference desk assistance and technical assistance. We used Sierra from Innovative for our ILS, as well as multiple online search options.

North Oak Branch

My job duties consist of assisting customers with computer usage and questions, accessing research databases, online learning resources, and tablet/device use. I am the trouble-shooter at my branch for issues with any computer, tablet, research databases, etc. At least once a week for the last 17 months I have assisted a patron with various problems they are having with Overdrive, or by taking them through the entire process of downloading the App to checking out an eBook. I am the social media liaison for my branch, and we have seen great improvement in responses and interaction with our social media site. I also assist patrons with accessing Zinio, Comicsplus, EBSCO eBooks, Explora, and many more online resources. My duties also consist of dealing with any customer issues and resolving conflicts. I am in charge of editing our staff Intranet page using Sharepoint at my branch. I am responsible for scheduling and hosting technological educational programs such as Introduction to Computers, Word, iPad, cloud storage, internet safety and more. I am also responsible for planning young adult social events at my branch. Teen participation at my branch has grown up to 1200% since I have been the Teen Specialist at my branch. We have also developed a Teen Advisory Group since I have been in charge, and we currently have 8 members participating monthly. I am also responsible for planning and participating in outreach to two local high schools and a middle-school in the area to promote our teen events and assist with the library having a presence at these schools. I have used SirsiDynix WorkFlows every day at my position. I have a great deal of experience with assisting customers with locating material, checking it out to them, and utilizing Inter-Library Loan to access the items we do not have for our customers. I was also given the responsibility to create the monthly schedule for staffing recently.

Kansas City, Missouri Area

My job consisted of working with customers in assisting to help locate items, shelving items, helping customers access online information and databases, and processing items for receiving and departure from the branch. I also helped individuals with researching databases and accessing information from a variety of sources. I assisted with computer access and any problems users had with common usage. I gained experience with customer service, and de-escalating customer issues. I learned about common practices for libraries, and the importance of being consistent on policy as a group.

Kansas City, Missouri Area

My job consists of working with clients who have developmental disabilities in a myriad of ways. I help them learn independent living skills, social skills, job training, budget creation and implementation, transportation, and generally working on increasing the quality of their life. I have learned a great deal about service and caring for the consumer or client, need for and practice of patience, and the importance of having a clear plan or goal to work towards. I have worked an average of 18 hours a week over the past 3+ years.

Kansas City, Missouri Area

My job consisted of working with individuals with developmental disabilities. I assist them with developing and increasing independent living skills, and taking them out into the community to work on social interactions, as well as assist them in their goals towards living a full life out in the community. I gained experience in coaching individuals with Special Olympics, and experience in creating and utilizing a budget. I worked an average of 20 hours a week while at this job.

Kansas City, Missouri Area

I completed an Internship of over 120 hours at the National Archives in Kansas City. I assisted numerous patrons and researchers with federal and local inquires into the documents being housed at the archives. I completed this educational and enjoyable experience in December of 2013. With this opportunity I was able to gain hands-on experience with physical documents and historical records, both old and new. I learned how to safely process them, and how to provide universal access for this vital information to others both physically and electronically. I also gained valuable customer service skills and the ability to work with a deadline and be able to deliver in a timely fashion.

Master Of Business Administration - Mba, Project Management

Master’S Degree, Library And Information Science- Leadership And Administration Concentration, 3.87

Activities and Societies: American Library Association SCALA

Bachelor’S Degree, English Language And Literature, General And United States History, 3.93

Activities and Societies: Phi Alpha Theta Honors Society Alpha Chi Honors Society