Joseph Adu Email & Phone Number

• Engage with potential commercial clients to understand their vehicle needs and preferences.• Conduct thorough consultations to identify the best solutions for clients' commercial vehicle requirements.• Present and demonstrate a range of commercial vehicles, highlighting key features and benefits.• Provide expert advice and guidance on financing options, including leasing and purchasing agreements.• Build and maintain strong relationships with clients, serving as their primary point of contact throughout the sales process.• Collaborate with internal teams, including finance and service departments, to ensure seamless delivery and after-sales support.

• Built successful relationships with customers, serving as their primary point of contact before and after purchases.• Achieved individual sales targets by effectively managing leads, scheduling client appointments, and conducting face-to-face interactions.• Fostered close rapport with customers through excellent communication and superior customer service.• Guided customers through the buying process, providing options tailored to their key requirements and utilizing the FCA process of treating customers fairly.• Provided detailed and accurate quotations to customers.• Offered and explained finance and insurance solutions such as Hire Purchase, Personal Contract Purchase, Contract Hire, Finance Lease, total loss cover, warranties, and service plans.• Handled negotiations of sales and proposed finance applications, agreements, and funding to facilitate transactions.• Gathered customer and market data to inform sales strategies and improve service offerings.• Responded to customer queries and objections promptly and professionally.• Managed phone calls and performed general administrative duties as required.• Maintained tidy and up-to-date displays to enhance the customer shopping experience.• Organized and arranged deliveries, Pre-Delivery Inspections (PDIs), and vehicle handovers.• Managed customer satisfaction and feedback to ensure ongoing improvement in service delivery.

• Developed, produced, and delivered projects including nightclub events like "Absolutely Marvellous" across various London venues and private events such as birthday parties and hen and stag events from proposal through to execution.• Handled hiring and liaising with venues to secure appropriate locations for events.• Ensured the timely and within-budget delivery of bespoke tailored events, meeting and exceeding client expectations.• Managed all project budgets, setting, communicating, and maintaining timelines and priorities for each project.• Employed creative problem-solving skills and maintained a high level of attention to detail throughout project execution.• Communicated and promoted events via social media platforms, while maintaining and nurturing client and supplier relationships.• Managed operational and administrative functions to ensure efficient project delivery.• Provided leadership, motivation, direction, and support to a team of 12 staff members, fostering a collaborative and productive work environment.

• Managed stores consistently achieving annual sales between £900k – 1.5 million, while maintaining KPI targets including men’s, ladies, and total sales, handbag and shoe care ratios, wage costs, pounds per hour, conversion rates, and mystery shopper results.• Maintained stock loss ratios below 0.3, ensuring efficient inventory management and minimizing losses.• Maximized all sales opportunities by motivating and encouraging team members to engage positively with customers, fostering a positive service culture.• Utilized store data analysis, including historical data and trend identification, to achieve sales targets and optimize performance.• Controlled wage costs and other expenditures, managing profit and loss and pounds per hour budgets effectively.• Implemented marketing initiatives such as midseason offers, back-to-school promotions, and general sales to increase public awareness and drive sales.• Developed and trained team members to enhance customer conversion and satisfaction, addressing under-performance as necessary.• Managed logistical aspects of branch operations, including conducting stock takes, addressing customer queries, refunds, and exchanges, and liaising with the Area Manager on general issues, stock, and quality matters.• Oversaw staff salary budgets, overtime, holidays, sickness, and timekeeping, ensuring compliance with company policies and timely completion of all documentation and administration tasks.• Maintained up-to-date knowledge of current trends and fashions within the industry to inform decision-making and strategy development.

• Followed set service and customer standards to ensure consistent quality service delivery.• Demonstrated a clear understanding of footwear construction to effectively assist with sales and provide training to team members.• Managed window dressing and displays to enhance product presentation and analyzed sales data to identify trends and best-selling items.• Communicated with management and head office regarding any quality issues or concerns.• Met individual sales targets and managed team targets and KPIs to drive performance.• Advised customers on extra services such as repairs, shoe care, and special offers to enhance their shopping experience.• Handled banking and till work, including training on till procedures for new staff members.• Promoted the mailing list and website to customers to encourage engagement and repeat business.• Maintained sections tidy and controlled stock inventory, assisting in stocktaking activities as needed.• Coordinated shoe repairs by sending them away and liaising with factories to ensure timely completion.• Addressed customer complaints and inquiries in a polite and professional manner, striving to resolve issues to customer satisfaction.

• Provided outstanding customer service by addressing inquiries, offering product recommendations, and resolving complaints in a timely and professional manner.• Offered face-to-face advice on finance agreements and demonstrated extensive knowledge of a wide range of products to assist customers in making informed decisions.• Processed payments accurately and efficiently, ensuring a seamless transaction experience for customers.• Managed cashing up procedures at the end of shifts to reconcile sales and payments.• Maintained shop floor appearance and organized displays to enhance the shopping experience for customers.• Ordered stock based on inventory levels and customer demand, ensuring adequate supply to meet sales goals.• Coordinated customer deliveries and arranged logistics as needed.• Built and maintained customer profiles by inputting relevant details into a database.• Handled pricing of products to maximize profit opportunities while remaining competitive in the market.• Implemented strategies to optimize sales performance and capitalize on profit opportunities.

• Advised customers on mobile phone products and services, effectively explaining features and benefits to facilitate informed purchasing decisions.• Signed customers to mobile phone contracts, ensuring understanding of terms and agreements.• Successfully reached and exceeded sales targets through proactive customer engagement and effective sales techniques.• Conducted research on local competitors to stay informed about market trends and pricing strategies.• Managed stock by ordering inventory, conducting stocktaking activities, and maintaining accurate records.• Merchandised displays to optimize product visibility and attractiveness to customers.• Provided excellent customer service before, during, and after sales transactions to foster customer loyalty and satisfaction.

• Organized private parties, ensuring smooth execution and customer satisfaction.• Provided excellent service by serving beverages and food from the menu with expertise in wine, beers, and spirits.• Demonstrated in-depth knowledge of various beverages and menu items to assist customers with selections.• Trained new staff members in bartending techniques, customer service standards, and menu knowledge.• Maintained cleanliness and organization behind the bar area, adhering to health and safety regulations.• Managed inventory and restocked supplies to ensure availability during service hours.

• Created flyers and other forms of publicity to promote events and artists.• Handled general administrative tasks including data entry, filing, and typing documents.• Assisted in organizing and maintaining office systems for efficient workflow.• Managed incoming and outgoing correspondence, including emails and phone calls.• Provided support to staff members by scheduling appointments and coordinating meetings.• Maintained office supplies inventory and ordered supplies as needed.• Assisted in organizing and coordinating company events and meetings.• Handled confidential and sensitive information with discretion and professionalism.

Bachelor'S Degree, Gnvq Hospitality & Catering / Gnvq Business Studies / Btec Art & Design.

Gcse: Maths, English, Double Science, Dt, Re, Health & Social Care.