Joe Ferrante Email and Phone Number
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Customer Success and Professional Services leader with track record of driving customer adoption, health, and decreasing time-to-value through focused execution and leadership. Successful change agent through organizational agility and influence. Enjoy bringing order to chaos in times of transformation.
Mulesoft
View- Website:
- mulesoft.com
- Employees:
- 1564
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Customer Success Lead - Tech And Media And Telecom, Consumer Business And SmbMulesoftRoswell, Ga, Us
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Customer Success Lead - Tech/Media/Telecom, Consumer Business & SmbMulesoft Feb 2023 - PresentSan Francisco, California, Us
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High Tech Lead - Customer SuccessMulesoft Feb 2022 - Jan 2023San Francisco, California, Us
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Director, Customer SuccessMulesoft Aug 2020 - Jan 2022San Francisco, California, Us
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Mulesoft Customer Success Lead - Tech/Media/Telecom, Consumer Business & SmbSalesforce Aug 2020 - PresentSan Francisco, California, Us -
Senior Director; Success ManagementPtc Oct 2018 - Feb 2020Boston, Massachusetts, UsManaged delivery process definition and enablement for Customer Success Managers. Optimized the Customer Experience (CX) metrics monitoring process, the Portfolio offer lifecycle and portfolio planning process. -
Senior Director; Business Development Office - Quality LeadPtc Oct 2016 - Oct 2018Boston, Massachusetts, UsDeveloped and optimized global deal review process of consulting, training, and cloud opportunities. Assessed estimation, deal crafting rigor, and overall proposal quality. Provided direction on market trends for portfolio development. Developed reports and dashboards in Salesforce for tracking opportunity and deal review pipeline and progress. Led Cloud Managed Services and Professional Services interlock initiative to ensure quality of SaaS proposals and SLA delivery.
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Senior Director; Project Management Community LeadPtc Oct 2013 - Sep 2016Boston, Massachusetts, UsRecruited, hired, and coached Project and Program Managers to grow community to 30 direct reports within Federal, Aerospace and Defense (FAD), Retail, Footwear and Apparel (RFA), and Americas Emerging Geographies markets. Led employee success initiatives of regular information, training, and feedback sessions. Developed and delivered PM boot camp and mentoring. Led Project Quality Reviews and Customer surveys, improving overall quality and project management.
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Senior Director; Retail, Footwear & Apparel Delivery LeadPtc Oct 2012 - Sep 2013Boston, Massachusetts, UsLed PLM and Supply Chain services in North America RFA market. Managed market P&L. Oversaw Project Management, delivery quality, and staffing. Governed projects as stakeholder for numerous RFA clients.
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Client PartnerPtc Mar 2010 - Sep 2012Boston, Massachusetts, UsManaged large, strategic accounts with international presence and impact. Led East Sector professional services to record sales. Directly managed team of 8 Client Managers and led business development and onboarding activities.
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Client ManagerPtc Dec 2007 - Mar 2010Boston, Massachusetts, UsManaged strategic accounts; identifying, influencing, and closing services sales. Aligned roadmaps to growth and profitability strategies.
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Development Manager, Services EngineeringPtc Nov 2002 - Dec 2007Boston, Massachusetts, UsManaged the portfolio design, development, and launch for consulting services and methodology. Developed approach and technical content and delivered successful pilots at lighthouse customers.
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Business Practice ManagerPtc May 1999 - Oct 2002Boston, Massachusetts, UsManaged eastern North American business development and delivery of services for CAD data management.
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Implementation ConsultantPtc May 1998 - May 1999Boston, Massachusetts, Us
Joe Ferrante Skills
Joe Ferrante Education Details
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Georgia Institute Of TechnologyNuclear Engineering -
St. Pius X Catholic High School
Frequently Asked Questions about Joe Ferrante
What company does Joe Ferrante work for?
Joe Ferrante works for Mulesoft
What is Joe Ferrante's role at the current company?
Joe Ferrante's current role is Customer Success Lead - Tech and Media and Telecom, Consumer Business and SMB.
What is Joe Ferrante's email address?
Joe Ferrante's email address is jf****@****ptc.com
What is Joe Ferrante's direct phone number?
Joe Ferrante's direct phone number is +178178*****
What schools did Joe Ferrante attend?
Joe Ferrante attended Georgia Institute Of Technology, St. Pius X Catholic High School.
What skills is Joe Ferrante known for?
Joe Ferrante has skills like Product Lifecycle Management, Enterprise Software, Pdm, Program Management, Windchill, Crm, Management, Business Development, Strategy, Professional Services, Saas, Product Development.
Who are Joe Ferrante's colleagues?
Joe Ferrante's colleagues are Lucas Ludueño, Breezey Mamon, Mona Saheb, Wenyin Chu, Kathryn Lopez, Apihub Console, Grace T..
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