Dynamic professional with a robust background in analytics, customer support, and sales, dedicated to catalyzing organizational growth and success. Proficient in leveraging data-driven insights and initiatives to drive problem-solving solutions and propel the company towards achieving its objectives
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Incident Response AnalystEmpire Management Group, Inc. Jul 2023 - Feb 2024Florida, United StatesAssisted team members remotely with technical issues, providing troubleshooting guidance and solutions to resolve problems promptly and effectively Managed the IT team’s ticketing system, creating and closing tickets for monthly reports using Zoho Desk Imported staff information, including device details like laptops and iPads, into Excel for efficient management and tracking of IT assets Within Vade MS 365, reviewed suspicious emails, including those with phishing links or malicious attachments, and promptly reported emails to senior IT analysts -
Product Quality Complaint AnalystSanofi Sep 2021 - Jul 2023Bridgewater, New Jersey, United States● Identifies, confirms, and monitors inquiries as product technical complaints, and evaluates complaints for severity and risk to public safety● Performs internal quality checks to assist management in operating more efficiently and effectively● Implemented product specific complaints, department flow, data entry, and use of structured databases (i.eSiebel and Global PTC Database)● Interacted with complainant and reporters to attain the required details for a full compliant/case investigation -
Sales RepresentativeGuaraguano Foods Usa Jun 2019 - Dec 2020New York, Ny● Created engaging content to the target audience. such as text, images, and videos● Running targeted social media ads to increase online sales and brand awareness● Acquired supermarket chain accounts such as Food Bazaar via cold-calling and other strategic selling solutions● Collected daily sales and balances of wholesale payments from store managers
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Data Entry SpecialistDelta Galil Industries Dec 2018 - Feb 2019New York, Ny● Setup market styles for fashion brands such as Tommy Hilfiger, Lacoste, and Ted Baker in Movex data system toprocess wholesale purchases● Monitored data on monthly market wholesale order sheets of T.J Maxx, Marshalls, and Target stores● Streamline data intake, organize and prioritize entering product information into system -
Administrative AssistantAguila, Inc Apr 2017 - May 2018Bronx, Ny● Provided data management services to clients and managed vacancy reports that provided housing to thousandsof families for non-profit organization● Troubleshooting hardware and software issues● Staying updated on technology trends to enhance productivity and efficiency in the administrative workflow
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Office CoordinatorMmr Research Worldwide Limited Jan 2016 - Feb 2017New York, Ny● Provided general administrative support to the office team● Assisted the Client Service Team in checking databases and tables● Overseeing office facilities, including maintaining office equipment, managing supplies, and coordinating repairs and maintenance● Provided support for various projects and initiatives, including research, data analysis, and report preparation
Joseph Aguiar Education Details
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Organizational Management -
Economics -
High School Diploma
Frequently Asked Questions about Joseph Aguiar
What is Joseph Aguiar's role at the current company?
Joseph Aguiar's current role is Analyst at Sanofi.
What schools did Joseph Aguiar attend?
Joseph Aguiar attended Mercy University, The City College Of New York, St. Raymond High School For Boys.
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