Assisted team members remotely with technical issues, providing troubleshooting guidance and solutions to resolve problems promptly and effectively Managed the IT team’s ticketing system, creating and closing tickets for monthly reports using Zoho Desk Imported staff information, including device details like laptops and iPads, into Excel for efficient management and tracking of IT assets Within Vade MS 365, reviewed suspicious emails, including those with phishing links or malicious attachments, and promptly reported emails to senior IT analysts

● Identifies, confirms, and monitors inquiries as product technical complaints, and evaluates complaints for severity and risk to public safety● Performs internal quality checks to assist management in operating more efficiently and effectively● Implemented product specific complaints, department flow, data entry, and use of structured databases (i.eSiebel and Global PTC Database)● Interacted with complainant and reporters to attain the required details for a full compliant/case investigation

● Created engaging content to the target audience. such as text, images, and videos● Running targeted social media ads to increase online sales and brand awareness● Acquired supermarket chain accounts such as Food Bazaar via cold-calling and other strategic selling solutions● Collected daily sales and balances of wholesale payments from store managers

● Setup market styles for fashion brands such as Tommy Hilfiger, Lacoste, and Ted Baker in Movex data system toprocess wholesale purchases● Monitored data on monthly market wholesale order sheets of T.J Maxx, Marshalls, and Target stores● Streamline data intake, organize and prioritize entering product information into system

● Provided data management services to clients and managed vacancy reports that provided housing to thousandsof families for non-profit organization● Troubleshooting hardware and software issues● Staying updated on technology trends to enhance productivity and efficiency in the administrative workflow

● Provided general administrative support to the office team● Assisted the Client Service Team in checking databases and tables● Overseeing office facilities, including maintaining office equipment, managing supplies, and coordinating repairs and maintenance● Provided support for various projects and initiatives, including research, data analysis, and report preparation