Joseph Hampton Email & Phone Number

• Function as a key member of the corporate executive team and effectively communicate with all levels of the organization
• Establish, plan, and administer the overall policies and goals for the Information Technology department
• Identify, develop and manage an appropriate IT organizational capability that supports the current needs of the business and all future growth
• Develop, track, and control the Information Technology annual operating and capital budgets including business case justifications for IT spending and initiatives
• Consult with stakeholders at all levels to define business requirements for new technology implementations and manage delivery when appropriate
• Approve, prioritize, and control the project portfolio as it relates to the selection, acquisition, development, communication, installation and maintenance of major information systems

• PROJECTS
• Migrated Active Directory structure, including DNS, DHCP, DFS, IAS and Print Services, to Windows Server 2008 R2
• Managed and acted as technical lead on project to migrate central Data Center to SAS70 colocation
• Established Technical Support group and implemented processes for providing support to business units
• Managed project to virtualize server infrastructure using VMWare vSphere and EMC Storage Area Network solution
• Acted as technical lead on project to redesign corporate-wide MPLS network, which resulted in significant Telecom cost savings-----------------------------------RESPONSIBILITIES

Atlanta, Georgia, US

• PROJECTS
• Managed compatibility testing and roll-out of Windows 7 to the business
• Completed final design changes and implemented LANDesk solution, including Service Desk Incident Management, System Management Suite and Crystal Reports Enterprise
• Developed Service Desk Incident Management training materials and conducted training courses for 34 analysts
• Built Blackberry training documentation and trained Service Desk staff on support procedures
• Expanded existing Avaya Automatic Call Distribution system and developed standard reports for call statistics

Pittston, Pennsylvania, US

• PROJECTS
• Built extensive knowledge base of standardized policies and procedures
• Migrated secondary support duties from Ohio facility and integrated with existing Technical Support department at Wilkes-Barre headquarters
• Redesigned incident tracking solution to allow for more extensive documentation of issues and standardized reporting
• Redefined PC and laptop deployment process and introduced quality control checklists to ensure systems were delivered to the end-user in a 100% working state
• Built and managed beta testing programs for our in-house dental product ordering software

• Answered help desk calls and responded to users needs accordingly
• Documented, followed-up on and prioritized Help Desk support calls

Education record

Network / Internet Professional