Joe Harris's Location
Austin, Texas, United States, United States
Joe Harris's Contact Details
Joe Harris work email
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Joe Harris personal email
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Joe Harris phone numbers
About Joe Harris
With 23 years in the Service Management software industry and about a decade focused on Servicenow, to say I have a passion for what I do would be an understatement. I've literally done it all in in the ServiceNow space, including: Executive Leadership, Go-To-Market Strategy, Product Management, Sales, Pre-Sales, Sales & Pre-sales Leadership, Customer Success, Solutions/Offerings, and much more. I have spent 4.5 years at ServiceNow and over 4 years as an Executive Leader at ServiceNow Partners.
Joe Harris's Current Company Details
Platvisors
Advisory Consultant and Founder
Austin, TX, US
Joe Harris Work Experience Details
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Advisory Consultant And FounderPlatvisorsAustin, Tx, Us
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Servicenow Global Customer Success LeaderIbm Oct 2021 - Apr 2024Armonk, New York, Ny, UsI joined the executive leadership team in IBM's rapidly-growing ServiceNow practice in 2021, to leverage my decades of experience to bring new and innovative approaches to our customers' success and the ServiceNow program's exponential growth. As part of the executive leadership team: -Redefined organization structure, strategy, and processes with a focus on scalability and speed of execution. -Led the largest team within the IBM ServiceNow practice, our roles spanning sales, pre-sales, consulting/service delivery, program/project management, customer advisory/success, solution/offering development, and more.-Led and closed a deal which substantially eclipsed the previous IBM record for ServiceNow signings in a single deal, resulting in personally contributing 49% of all our ServiceNow Americas signings and over 500% of my annual target, in my first full year.-Partner closely with my largest new and existing clients to plan and execute not just their initial implementation of ServiceNow modules, but also their ongoing roadmap and strategy for the ServiceNow platform ensuring successful adoption and realization of the desired value that led them to choose ServiceNow in the first place. -
Vp Servicenow, UsBeniva Consulting Group, Now Softwareone Mar 2020 - Sep 2021Stans, Nidwalden, ChI joined Beniva in March 2020, to lead their expansion into the U.S. market. At that time, Beniva was a Premier ServiceNow Partner, operating in Canada. By the end of 2020 we had elevated to ServiceNow Elite Partner Status and had added U.S. staff and customers from coast to coast. That explosive growth has continued ever since, as Beniva stays true to it's mission to offer our clients deep expertise in the areas of CMDB, Hardware and Software Asset Management, Application Portfolio Management, and IT Operations Management (Discovery, ServiceMapping, Event Management, etc.) - based on our decades of experience in what I like to call an "Asset-Centered Universe". -
Manager, Platform StrategyServicenow May 2019 - Mar 2020Santa Clara, Ca, UsActing as a key voice in the positioning, messaging and presentation of the Now Platform. Identifying key features, capabilities, and outcomes of the Now Platform and driving the development of the company’s Platform strategy. Managing a team of developers, designers, business analysts, and project managers responsible for building exceptional go-to-market content. -
Manager, Adoption Program - Customer Success @ScaleServicenow Apr 2018 - May 2019Santa Clara, Ca, UsDefining, monitoring and promoting deep customer adoption of ServiceNow products and features, ensuring every ServiceNow customer becomes a ServiceNow customer for life. It's one thing to use an application you have purchased, it is another thing to deeply adopt said application into your culture. Promoting deep adoption amongst our entire global customer base is my mission and passion. To do this, I work to fully understand the customer journey in its entirety, from deal closure to renewal. Meeting customers with the right resources/information/support at every phase of their journey ensures that they have the maximum likelihood of achieving the business outcomes they were seeking when they chose ServiceNow.
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Advisory Solution ConsultantServicenow Sep 2015 - Apr 2018Santa Clara, Ca, UsWorking with enterprise companies and government entities, to determine how ServiceNow can fundamentally transform the way their entire organization does business. Awarded Top Producing SC in the Americas within my first full year.
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Principal Service Management Consultant, Pre-SalesCa Technologies Sep 2014 - Sep 2015San Jose, California, Us -
Manager, Customer Success - Saas Product LinesCa Technologies Sep 2013 - Sep 2014San Jose, California, Us
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Global Lead Architect - Cloud Service ManagementCa Technologies Oct 2011 - Sep 2013San Jose, California, Us
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Manager, Service Management PracticeIt Prophets Jan 2010 - Oct 2011
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Director Of Service Delivery And Founding PartnerTribal Technology Services Jun 2008 - Jan 2010
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Sr. Itsm Architect/ConsultantNashco Jun 2006 - Jun 2008I joined Nashco, a BMC Premier Partner, via their acquisition of Emerging Business Solutions
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Sr. Itsm Architect/ConsultantEmerging Business Solutions, A Bmc Partner Jan 2005 - Jun 2006
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Service Delivery Manager And Founding PartnerNetworx Consulting Jan 2003 - Jan 2005
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Sr. EngineerNortel Networks Jan 2000 - Jan 2003Ca -
Solutions ConsultantGateway Jan 1998 - Jan 2000Irvine, Ca, Us -
Solutions ConsultantComputer City Jan 1996 - Jan 1998Us
Joe Harris Skills
It Service Management
Itil
Cloud Computing
Saas
Professional Services
Service Desk
Service Delivery
Enterprise Software
Service Management
Salesforce.com
Change Management
Sql
Software Industry
Process Improvement
It Management
Incident Management
Cmdb
Requirements Analysis
Business Process
Service Desk Express
It Operations
It Asset Management
Software Implementation
Configuration Management
Business Process Improvement
Bmc Service Desk Express
Bmc Sde
Magic Service Desk
Remedyforce
Bmc Remedy Force
Business Process Design
Knowledge Management
Sales
Account Management
Strategic Planning
Project Management
Program Management
Strategy
Business Development
It Training
Management
Leadership
Customer Service
Team Leadership
Team Building
Force.com
Software Consulting
Servicenow
Ca Nimsoft Service Desk
Customer Relationship Management
Crystal Reports
Microsoft Sql Server
Windows Server
Apex
Servers
Sox
Sql Server
System Administration
Remedy Force
Software Training
Itmaas
Service Now.com
Frequently Asked Questions about Joe Harris
What company does Joe Harris work for?
Joe Harris works for Platvisors
What is Joe Harris's role at the current company?
Joe Harris's current role is Advisory Consultant and Founder.
What is Joe Harris's email address?
Joe Harris's email address is jo****@****oup.com
What is Joe Harris's direct phone number?
Joe Harris's direct phone number is +140850*****
What are some of Joe Harris's interests?
Joe Harris has interest in Social Services, Children, Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Health.
What skills is Joe Harris known for?
Joe Harris has skills like It Service Management, Itil, Cloud Computing, Saas, Professional Services, Service Desk, Service Delivery, Enterprise Software, Service Management, Salesforce.com, Change Management, Sql.
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