Joseph A Joseph Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Completed Various projects: Managing Switches and Routers  Developed in-depth knowledge of Ethernet, Transport, and Applications Layers  Configuring IPv4 Addressing and Subnetting and Implementing Static Routing  Configuring IPv4 Access Control Lists and Implementing DHCP and RIPv2  Deployed and managed Windows server 2012  Installed and configured various server roles - Domain Controllers, RODC’s, DHCP, DNS, Active Directory, Group Policy’s, OU’s,  Managed Active Directory Domain Services Objects Worked with Hyper V & PowerShell modules Installed and formatted hard drives Basic troubleshooting methods studied and performed

Global

An independent travel & airline consultancy preparing for change over from retail travel solutions to wholesale solutions and implementation of ecommerce website.• Working with SOPs (Standard Operating Procedures), Governance, Risk and Compliance, • Producing RFIs and RFPs • Preparing Business Requirement Documents to include functional and non-functional requirements • Critically evaluating business requirements gathered from multiple sources • Facilitating sessions, interviews and analysis to identify areas for process • Investigating, analyzing and documenting specifications for system interfaces and data migrations • Proactively communicating and collaborating with decision-makers, system owners and end users• Analyze information needs and functional requirements to evaluate the cost-benefit trade-offs• Suggesting to clients, ways to improve the effectiveness and performance of processes Other projects• Consulted on Agile Methodologies to enhance productivity and collaboration in business • Animated meetings with different parties on client site and re-engineer business process• Implemented and integrated corporate software's (i.e Collaboration tools, Tracking systems, Project management systems, Application lifecycle management systems, etc.) Collected functional and technical requirements from client, wrote technical specifications• Conducted training for end-users and animated workshops for key actors. • Provided customer support with high quality of service.• Read log files, analyzed them and performed summaries on them to extract any relevant info,• Prepared Business Requirement Document (BRD) for new projects related to airlines.• Supported Project Manager and Subject Matter Expert by leading any given tasks.• Analyzed the business requirements to get a deep and thorough understanding of requirements. • Developing & executing Test Strategy, Test Plan, Test Cases/Conditions, Test Results

Sharjah, United Arab Emirates

• Support Implementation of vacation development website for ecommerce• Post-Implementation activities, by preparing Project Performance Report to document lessons.

Toronto, Canada Area

• Liaised with both external and internal stake holders to understand their needs, problems• Focused on opportunities to improve and streamlines process methodologies

Marlin Travel Stouffville

• Gathered and translated business requirements into detailed, production-level technical specifications detailing new features and enhancements to existing business functionality. • Facilitate Weekly Meetings to monitor; track project status

Toronto, Canada Area

• Implemented various air and group pricing strategies at multiple travel agencies• Led the team to identify, implement new franchises in various cities • Set up basic network & telephony infrastructure at various locations• Requirements gathering; meeting with business stakeholders and translating needs into requirements for the system and application development team;• Apply a variety of data and process modeling techniques to describe business information requirements;• Author complete and functional documentation based on business requirements that clients can validate.

Network Security Analyst, Computer/Information Technology Administration And Management, Honours

Master Of Tourism Management

Tico - Supervisor / Manager, Tourism And Travel Services Management

Hotel Management And Catering Technology

O Levels