ManagementManaged small team encompassing multimedia department, desktop level support, server level support, and mobile / remote user support. Ensured no down-time support for 600+ student laptops and fast response to in class technology issues. Promoted team cohesion in a fast paced, high turn around, demanding environment.Project ManagementLed numerous projects from inception to successful completion ranging from in-place software upgrades to design and installation of networking components, software packages, and communication solutions. Worked with all levels from executives to entry level employees to find the most balanced solution possible.Customer ServiceSupported clients face-to-face, over the phone, and via electronic communication with a wide range of issues. Dealt with all types of people at all technical levels from new users to IT professionals.Continuous ImprovementConstant reevaluation of existing systems to determine opportunities for improvement. Regular check-ins with end users on how they use existing technologies on a daily basis, and how they can be improved. Constantly striving for greater optimization.Server & Enterprise TechnologyDesigned, built, configured, and maintained a server room with 7 racked servers to serve our email, Active Directory, printing, and specialized software needs. Experience with Microsoft Active Directory from design of domains and group policy, to employing existing directory structures. Database design, maintenance, and implementation using MySQL and MS SQL servers. Design, configuration, and maintenance of Linux servers for print and file sharing. Design and maintenance of desktop imaging solutions for rapid turnaround of downed computers.Graphic & Web DesignHeavily involved in a complete public image redesign, including the external website, at University of the Pacific. Produced letterheads, logos, graphics, and banners using Photoshop, Illustrator, and related graphics programs.