Joseph Leclair Email & Phone Number

California, United States

San Francisco Bay Area

- Work cross-functionally to identify operational pain points and create or improve internal processes/policies to address those pain points- Oversee and manage projects that aim at improving operational gaps and inefficiencies- Successfully designed and implemented company-wide sales and service training program- Worked with local stakeholders to establish e-bike battery recycling program and tax rebate incentive program for new e-bike buyers- Participate in… Show more - Work cross-functionally to identify operational pain points and create or improve internal processes/policies to address those pain points- Oversee and manage projects that aim at improving operational gaps and inefficiencies- Successfully designed and implemented company-wide sales and service training program- Worked with local stakeholders to establish e-bike battery recycling program and tax rebate incentive program for new e-bike buyers- Participate in projects and other ad hoc initiatives as needed to further optimize inventory operational needs and meet sales goals- Monitor and analyze sales figures to identify growth areas and reduce costs Show less

San Francisco Bay Area

Monthly editorial contributions and discussions around topics like sustainable transportation, micro mobility infrastructure, pedestrian safety, and Smart Cities.

San Francisco Bay Area

- Troubleshoot issues and resolve on-site problems facing the Valet Bicycle Parking Program and SF Bicycle Coalition Volunteers- Sensitive to opportunities to improve the quality, efficiency and effectiveness of San Francisco Bicycle Coalition work- Proactively and creatively problem solve to ensure a high-quality experience for all

San Francisco Bay Area

- Developed sales operations to streamline procedures and increase sales volume for newly implemented direct-to-consumer business model- Developed sales team personnel and talent to reach targeted KPI's and objectives- Analyzed sales reports and customer satisfaction data to identify growth areas and pain points- Spearheaded the design and implementation of future brick-and-mortar locations to maximize storage capacity and operational efficiency

San Francisco, California, United States

- Designed and implemented service department layout for new brick-and-mortar location- Developed and managed operations to streamline service procedures and increase service capacity - Developed technical service standards and developed/led service team technical training- Managed service parts inventory, warranty claims, and other ad hoc service operations

San Francisco Bay Area

- Spearheaded the establishment of the company's inaugural U.S. brick-and-mortar location, managing project life cycle from conceptualization to launch- Established and trained a dedicated mechanical service team, achieving a seamless integration of operations and ensuring optimal functionality of equipment and facilities- Led the recruitment and training of a dynamic sales team, fostering a customer-centric culture that resulted in sustainable sales within the first year of… Show more - Spearheaded the establishment of the company's inaugural U.S. brick-and-mortar location, managing project life cycle from conceptualization to launch- Established and trained a dedicated mechanical service team, achieving a seamless integration of operations and ensuring optimal functionality of equipment and facilities- Led the recruitment and training of a dynamic sales team, fostering a customer-centric culture that resulted in sustainable sales within the first year of operation- Used my understanding of local demographics and sales trends, and insights to curate a targeted sales catalog alongside cross-functional teams- Collaborated with marketing teams to implement effective promotional strategies, resulting in the successful positioning of the brand in the local market Show less

Providence, Rhode Island Area

- Developed and implemented company's first operational procedures as a start-up- Worked with company ownership and developers to design proprietary software to create sales, product design and inventory management tools. Oversaw the UX/UI testing and iterative design stages of several key tools- Oversaw company hiring and employee onboarding process- Trained staff in sales, product design, order processing and fulfillment- Interpreted and created CAD drawings… Show more - Developed and implemented company's first operational procedures as a start-up- Worked with company ownership and developers to design proprietary software to create sales, product design and inventory management tools. Oversaw the UX/UI testing and iterative design stages of several key tools- Oversaw company hiring and employee onboarding process- Trained staff in sales, product design, order processing and fulfillment- Interpreted and created CAD drawings and converted the concepts into standard component layouts- Designed solutions to maximize and prioritize workflow and work space efficiency- Managed all sales and design projects from conceptualization to on-site installation Show less

Farmington, Maine

As a Video Production Assistant, I filmed and edited community events and local TV shows from the towns of Farmington and Wilton, Maine. Extensively used Adobe Premiere CC 2015 and Final Cut Pro for post-production editing. Canon models XF100 and XHA1/s and 7D were used to record and create all media.

Farmington, Maine

As a student volunteer, I worked with the University of Maine at Farmington's Sustainable Campus Coalition to plan and execute associated campus events to promote environmental sustainability on campus and in the community. The methods used were public education, collaborations with the community, environmental planning associated with greenhouse gas emissions, improvement of recycling on campus, encouragement of local food, institutional composting, and sustainable transportation.

Farmington, Maine

As a student liaison, I was responsible to accurately and efficiently communicate on behalf of the University of Maine at Farmington's Sustainable Campus Coalition with a network of business owners, residents and town officials to plan and carry out the annual Fiddlehead Festival, an event in Farmington, Maine that promotes sustainable, local food production and distribution, along with public education for sustainable agriculture.

Farmington, Maine

As a community development intern, I represented the University of Maine at Farmington among a network of local business leaders and professionals, with the goal of creating an outdoor recreation and destination tourism brand for the Maine High Peaks region in Western Maine. Spearheaded research and development operations of a model tourism and itinerary web map and application with UMF Professor Dr. Matthew McCourt, using a series of best practices and imperative website design and… Show more As a community development intern, I represented the University of Maine at Farmington among a network of local business leaders and professionals, with the goal of creating an outdoor recreation and destination tourism brand for the Maine High Peaks region in Western Maine. Spearheaded research and development operations of a model tourism and itinerary web map and application with UMF Professor Dr. Matthew McCourt, using a series of best practices and imperative website design and functionality features for the Franklin County Asset Mapping Project. Show less

Bachelor Of Arts (B.A.), Environmental Policy And Planning

Activities and Societies: - Gamma Theta Upsilon - Lifetime Member - Geography Corps - Co-Founding Member, Vice President & Treasurer..

Foundation Degree, Ux Design, 92.5%