• Provided excellent customer service, addressing client needs proactively and building lasting relationships.• Efficiently processed daily transactions while leveraging in-depth knowledge of financial products to identify and recommend tailored solutions, contributing to the achievement of branch sales targets.• Collaborated with team members to achieve branch sales targets, ensuring alignment with organizational objectives.

Protiviti Peru - Strategy and operations consulting - Salesforce (CRM)Technology, Operations, Risk and Internal Audit ConsultingProject Manager – Responsible for Project ImplementationDevelopment of Mentoring Program with Executive Coaching• Responsible for managing a portfolio of projects with cloud-based solutions (Salesforce Cloud, Cornerstone, Monday and others)• Implementation of the Mentoring program with executive coaching for the development of high performance multidisciplinary teams.• Economic control of income, expenses, utility and KPIS indicators to guarantee the profitability of the projects.• Planning, execution and control of e2e projects.• Preparation of commercial proposals to attract new corporate clients in the market.• Project Risk management.

• Responsible for the Risk, Credit, Operations and HR Project Portfolio of the Pacific cooperative. (Oracle Forms - PL/SQL - Power BI).• Lead software development projects to support financial products such as loans and savings; as well as of a regulatory and accounting nature.• Implementation of Project Methodology (Waterfall/Agile SCRUM) for the Pacifico Cooperative Financial.

Planning, management, control and monitoring of the portfolio of systems projects for the BBVA Demand Management area. (Functional and technical design, construction, testing and implementation according to the BBVA methodology).Supervision of 15 collaborators. The bank manager responsible for the everis-BBVA account is reported.• Responsible for the billing of more than 1.5 MM soles in 2015 of the service.• Responsible for managing the demand of the client's project portfolio.• Global monitoring of the service and the portfolio of projects in progress, identification and mitigation of risks and their contingencies.• Implementation of control processes and improvement of service procedures.• Development of dashboards for monitoring and control of the service.• Preparation of operational reports and economic control of income, expenses, profit margin, profitability and quarterly projection of future income/expenses.• Commercial management to attract new projects with the headquarters of Customer Demand Management.

Responsible for the management, planning, development and implementation of the Recovery Module Project (MREC), covering all phases of software development. Supervision of 20 collaborators. Project cost of 1.4 MM soles.• Planning, development and implementation of the MREC Project.• Development of data migration strategy and implementation.• Monitoring and control of the Risk recovery module project.• Formalization and management of the scope of the requirements requested by the client.• Negotiation and formalization of scope changes identified with the client.• Preparation of follow-up reports for client follow-up committees.• Ensure the quality of the developments carried out according to the BBVA and internal methodology.• Management and proper assignment of roles in the team looking for the success of the project including the development and improvement of team productivity.• Elaboration of dashboards with indicators for monitoring and control of the project.• Preparation of operational reports and economic control of income, expenses, profit margin, profitability and quarterly projection.

• Risk Project Development.• Development of the Regulatory Reports Project, Analysis and Design of a new Risk Center for CRO Operations for the SBS.• Project to change the banking core from Bantotal to HUB. Implementation of the Basel II Project• Development of improvements to the Credit and Insurance Area.

• Analysis of information for Commercial Management.• Exploitation of the Commercial Planning and Marketing Datamart.• Analysis of information for Commercial Management - Sales force.• Development of segmentation of commercial Sales campaigns.• Extraction and processing of strategic information for management.• Elaboration of Indicators and Management Reports.

• Analysis and design of Personal Credit Project.• Development of Credit Reengineering Project.• Development of Personal Credit Project.• Implementation of a quality control tool for developments in V.Basic.• Analysis, review and improvement of credit processes and procedures.

• Information processing for managerial decision making.• Improvement of Processes and Control at the organizational level.• Analysis and design of the operations information system (SIO).• Administration of the operations information system (SIO).• Administration of database and file servers.• Inventory control of Customer products.• Responsible for the support and maintenance of operational and administrative applications.• Development of Control System and Data Capture of fuel dispatch controllers.• Development of a Weighing System for tanker trucks.