Anju Joseph Email & Phone Number

Remote

Noida, Uttar Pradesh, India

Remote

* Assisting admissions team members with application process of medicineand non medicine courses to various destinations abroad.* Ensuring all the required documents are submitted by the particularstudent.* Timely filling and submission of medicine and non medicine courseapplications before deadline to the respective universities.

Remote

• Timely identification and allocation of fresh leads by booking trial session according to their flexibility.• Executed various strategies to meet business initiatives and drive continuous improvement.• Provided information regarding various plans available for a particular grade.• Boosted sales revenue by ensuring Leads attended their trials at the allocated time.• Increased customer satisfaction significantly within department.• Managed customer relations and customer service through daily communication and interaction.• Coordinated within departments to ensure smooth operation of designated trials.• Decreased the number of non-attended trials significantly with constant follow ups which enabled more conversions in sales.

Kochi, Kerala, India

• Administrating the creation and publishing of relevant original, high-quality content (text/image/video) for website and products.• Continuously benchmark & monitor the activities of main competitors in social media.• Proactively identifying marketing & PR problems and suggesting solutions.• To handle issues and complaints of customers and resolve them on priority basis to ensure customer satisfaction.• To manage efforts in building online reviews and reputation• Managing and interacting with bloggers and influencers to create relationship and maximize marketing efforts.

Kochi, Kerala, India

* Gained experience working with a Thailand DMC on dealing with B2B travel agents and sold group tours as well as MICE tours packages* Negotiated with suppliers to get better deals* Maintained the level of customer satisfaction and resolved their issues regarding travel if any

Ernakulam, Kerala, India

The following were my day to day tasks :*To manage profile and day to day activities of Instagram, Facebook, YouTube etc.*To monitor, listen and respond to social media accounts *To handle complaints of customers in WhatsApp Instagram, Facebook, e-mail and phone*To administrate the creation and publishing of high quality original and relevant content*To stay updated with current technologies and trends in social media*To create content for website and products*To manage, interact and build strong relationships with bloggers and influencers*To continuously benchmark and monitor the activities of main competitors in social media platforms

Kolkata, West Bengal, India

Ground operation training program giving us insight of how an airline manages its ground operations for different departments such as commercial arrivals and departures (domestic and international), cargo handling, special operations (HAJJ pilgrimage).