Responsibilities: managing schedules, advising and managing professionals, conflict resolution between customers & employees and between employees & employees, customer issue tracking and resolution, programming, delivery, installation, training & development of a wide array of point of sale, business & software solutions for very large well known corporations as well as very small businesses & new business owners. Credit card conversions and upgrades both as a swipe service and with EMV chip readers on all major platforms. Orders licenses and upgrades and builds contracts for SAAS and PAAS agreements for point-of-sale software and credit card middleware. PCI Compliance scans. Maintains, operates and configures Ubiquiti Unifi, Cradle Point, and PAX products: wifi, gateways, routers, switches and networking systems, firewalls, digital cloud servers and services. I have developed and authored many help documentations, instructional and walk throughs both written and in video format for internal and external resources. Manage internal infrastructure with phone systems and ticketing systems. I specialize in customer service and on boarding new customers as well as orphaned accounts. I also assist in helping 3rd party companies connect to our clients and fully integrate their solutions, usually with XML or SQL.

Responsibilities: managing wait staff, scheduling multiple departments, catering corporate accounts, interviewing, collecting cash & credit card payments, depositing cash, batching credit cards, writing and issuing checks & gift cards, handling customer & employee complaints, building & property maintenance, employee training for multiple job descriptions, documentation & archival of tax, financial & employment records.