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Joseph Appiah Email & Phone Number
(SMSFW - S and D) - Sweden
at
Sinch
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
(SMSFW - S and D) - Sweden
Location
Accra, Greater Accra Region, Ghana
Company size
Who is Joseph Appiah? Overview
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Quick answer
Joseph Appiah is listed as (SMSFW - S and D) - Sweden at Sinch, a with 4315 employees, based in Accra, Greater Accra Region, Ghana. AeroLeads shows a matched LinkedIn profile for Joseph Appiah.
Joseph Appiah previously worked as SMSFW - S&D at Sinch and (MS - MT) - MTN Ghana at Mobile-Technologies. Joseph Appiah holds Cisco Certification Ccna/Ccnp R&S +Sec, System, Networking, And Lan/Wan Management/Manager, Pass from Networkbulls India.
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Sinch
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Profile bio
About Joseph Appiah
A technology enthusiast with over a decade of experience in the IT Systems and Mobile VAS industry,# Summary Skills- Server/Systems administration and application management.- Application integration and optimization.- Cloud Systems management (AWS, Azure, GCP)- IT Systems vulnerability Management- VAS SMS firewall update and traffic filtering - Network design, setup, management and traffic optimization- Application management (Database,Apache,ActiveMQ,Smpp, etc..). - Comfortable with Linux CLI, bash scripting and basic programing.- Project management and coordination- Customer relationship management and service delivery assurance.- Support systems monitoring and team management.- Excellent Interpersonal skills
Listed skills include Windows, Mysql, Servers, Networking, and 8 others.
Current workplace
Joseph Appiah's current company
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Sinch
7 roles · 19 years
Joseph Appiah work experience
A career timeline built from the work history available for this profile.
Smsfw - S&D
* SMSFW Service Delivery Eng. Moov Togo & Africell Group (Sub-Saharan Africa)- Daily Operation & Maintenance of the customer environment with support from back offices in Stockholm and Warsaw.
(Ms - Mt) - Mtn Ghana
- Setup and configuration of the backend environment.- Deploy application for the Test and DevOps team.- Prepare and verify installation packages in .jar, .war, XML, CMS(HTML)- Run System Integration Test(SIT) with 3PP {FINTECH, ID Verification System etc..) - Liaise with the DevOps on application enhancement. - Work with the project manager on change requests and delivery.- Conduct system integration and user acceptance tests with the client.- Manage customer change requests and deployment.- Monitor, report and track all client issues and resolutions.- Work with a team of experts around the globe to deliver premium customer experience.- Generate and analyze service reports to aid with service optimization.- Manage client relationship and expectations.- Project management and scope execution to meet client requirement.
Mar 2019 - Aug 2023
Platform Infrastructure Management
Rancard
Summary of experienceSupervisor - Platform and Service Delivery Management Rancard(Mobile VAS) 2010 - Oct 2018 - Integrate and manage connectivity with over 30 mobile Network SMSC across Africa and the Middle East- SMS Kannel Gateway setup and Management - Monitor and Manage dedicated & Cloud servers (Linux based platform)- System support for Electronic TopUp, Content Management, SMS Gateway Uptime, and GSM services- Platform application deployment and Management (SMPP, Apache, Tomcat etc..)- Service monitoring automation and scripting- Ensure Service Delivery Consistency with monitoring apps (Nagios, PBCMS etc..)- Supervise and Ensure Service availability Uptime of 99.97% - Supervise and Support a 24-hour schedule Network Operations Center (NOC)- Supervise and Ensure prompt resolution of all service issues and tickets (Internal & external)- Supervise and support a level-1 support/monitoring Team
Oct 2010 - Oct 2018
Supervisor, Service Delivery & Platform Infrastructure Mgn.
Rancard
Oct 2010 - Oct 2018
Technical Support Analyst
Rancard
Oct 2010 - Oct 2015
Cs Tech-Support(Noc)
- Manage all customer account to ensure full customer satisfaction.- First level support for all customer needs via emails, phone calls, ticketing, and escalations.- Push for prompt resolution of all client issues after assigning to the Techs/Engineers.- Proactive monitoring of all customer and service nodes (VSAT, ADSL, Mikrotik, Bstn etc..)- In charge of all issues and reports in regards 3rd party ISP backbone links.- Technology: Whatsup Gold, Linux,windows, Cacti
2008 - 2010
~2 yrs
Team & coworkers
Colleagues at Sinch
Other employees you can reach at sinch.com. View company contacts for 4315 employees →
CY
Caio Yoshio Itiroko
Colleague at SinchCampinas, São Paulo, Brazil
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GS
Gurneet Singh
Colleague at SinchKanpur, Uttar Pradesh, India
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MY
Michelle Yamsuan
Colleague at SinchSingapore
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MS
Mick Sanford
Colleague at SinchAtlanta Metropolitan Area, United States
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OT
Olli Tervo
Colleague at SinchFinland
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PV
Paula Viana
Colleague at SinchSão Paulo, Brazil
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RP
Ravi Pratap Singh
Colleague at SinchNoida, Uttar Pradesh, India
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ED
Emmy D.
Colleague at SinchBavaria, Germany
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HP
Handrés Povidaiko
Colleague at SinchSão Paulo, Brazil
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RN
Rebecca Norén
Colleague at SinchStockholm, Stockholm County, Sweden
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Caio Yoshio Itiroko
Colleague at SinchCampinas, São Paulo, Brazil
View →
GS
Gurneet Singh
Colleague at SinchKanpur, Uttar Pradesh, India
View →
MY
Michelle Yamsuan
Colleague at SinchSingapore
View →
MS
Mick Sanford
Colleague at SinchAtlanta Metropolitan Area, United States
View →
OT
Olli Tervo
Colleague at SinchFinland
View →
PV
Paula Viana
Colleague at SinchSão Paulo, Brazil
View →
RP
Ravi Pratap Singh
Colleague at SinchNoida, Uttar Pradesh, India
View →
ED
Emmy D.
Colleague at SinchBavaria, Germany
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HP
Handrés Povidaiko
Colleague at SinchSão Paulo, Brazil
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RN
Rebecca Norén
Colleague at SinchStockholm, Stockholm County, Sweden
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5 education records
Joseph Appiah education
Cisco Certification Ccna/Ccnp R&S +Sec, System, Networking, And Lan/Wan Management/Manager, Pass
Networkbulls India
Bsc Information Systems Science, Information Systems
Executive Certification, Itil (It Service Management)
Ghana Institute Of Management And Public Administration
Deploma Computer Systems Administration, Mcse
Ipmc
Hnd, Electrical And Electronics Engineering
Kumasi Polytechnic (University)
FAQ
Frequently asked questions about Joseph Appiah
Quick answers generated from the profile data available on this page.
What company does Joseph Appiah work for?
Joseph Appiah works for Sinch.
What is Joseph Appiah's role at Sinch?
Joseph Appiah is listed as (SMSFW - S and D) - Sweden at Sinch.
Where is Joseph Appiah based?
Joseph Appiah is based in Accra, Greater Accra Region, Ghana while working with Sinch.
What companies has Joseph Appiah worked for?
Joseph Appiah has worked for Sinch, Mobile-Technologies, Rancard, and K-Net Limited.
Who are Joseph Appiah's colleagues at Sinch?
Joseph Appiah's colleagues at Sinch include Caio Yoshio Itiroko, Gurneet Singh, Michelle Yamsuan, Mick Sanford, and Olli Tervo.
How can I contact Joseph Appiah?
You can use AeroLeads to view verified contact signals for Joseph Appiah at Sinch, including work email, phone, and LinkedIn data when available.
What schools did Joseph Appiah attend?
Joseph Appiah holds Cisco Certification Ccna/Ccnp R&S +Sec, System, Networking, And Lan/Wan Management/Manager, Pass from Networkbulls India.
What skills is Joseph Appiah known for?
Joseph Appiah is listed with skills including Windows, Mysql, Servers, Networking, Network Administration, Linux System Administration, Strategic Planning, and Sales.
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