Joseph A. Email & Phone Number

Phoenix, Arizona, United States

CAO + Assistant Director at The Social Justice & Engineering Initiative

Salt Lake City

As a Retail Sales Associate I, • Build customer confidence of customers by making the store experience interactive, engaging and reassuring. •Maximize customer experience by "solving the whole problem". •Maintain the visual appeal of the store. •Make the most effective use of store displays and interactive devices for each of my customers. •Keep abreast of the rapidly evolving T-Mobile technology. •Develop positive customer relationships.

Conducted outbound calls with owners to arrange payments, discuss resolution options and determine reasons for delinquency.Handled inbound /outbound calls from owners to negotiate, motivate and educate owners to bring loans to current status. Processed payments over the phone. Adhered to FDCPA guidelines and internal collection policies. Documented and maintained clear and accurate notes on all collection efforts. Conducted searches/skip traces of city and telephone directories and Accurint data base.

Conducted interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments, and in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements.· Presented information in a factual and ethical manner to prospective students and others regarding school's programs and tuition and fee schedules, refund policy, payment plans and other college policies and procedures which affect students.· Completed and maintained all required paperwork and data entry in an accurate and timely manner. Refer students as appropriate to financial aid and VA. · Verified criteria for admission to the school. Assist prospective students in completing the admissions process in the most efficient and supportive manner. Assist students with finalization of enrollment process and starting date with the school. · Developed an ongoing relationship with the prospective student from enrollment through graduation. Performed other duties that Director of Admissions deems necessary and appropriate.

Oversaw personnel, including work allocation, training, and problem resolution. Trained and coached employees. Evaluated performance and made recommendations for personnel actions. Developed action plans to address deficiencies. Oversaw individual and team performance; model a sense of urgency and exemplary customer service. Proven ability to manage team workflow and with a sense of urgency in meeting or exceeding company established time frames. Track daily and weekly team activity and completed all required reports in an accurate and timely manner.Personally involved in the collections process by taking collection calls.Monitored calls weekly and audited collection files to ensure accurate and timely notes in the system and identify teaching opportunities for individual and team. Maintained positive and interactive working relationships with other departments. Planned and held weekly team meetings. Performed other duties and responsibilities as assigned by collection manager.

Valley Hospital, Las Vegas, Nv

Assumed General Manager's responsibilities and authority in his absence in a complex multi-function account.Responsible for the overall cleanliness of kitchen, tray line and patient tray delivery.Direct client contact on day-to-day issues.Planned and directly supervised special functions.Developed and Implemented plans under the direction of the General Manager.Directly managed 5 department managers and 3 clinical dietitians.Maintained cash control and payroll records.Responsible for financial/HR functions.Hired and trained unit personnel.Maintained customer satisfaction and good public relations.

Fairview Hospital, Philadelphia, Pa

Plan, direct, and coordinate the activities of production employees in order to prepare and deliver finished food product to a serving area for consumption.Responsible for purchasing, receiving, and managing food production activities.Directly supervised 10 employees with responsibility for hiring, discipline, performance reviews, and compensation increases.Maintained food production records, and planned and cost menus.Ensured appropriate sanitation standards and requirements are achieved.Responsible for ensuring workplace safety.Responsible for inventory control for all food production resources.Coordinate activities with other departments and participate in management team meetings.Interacted with vendors and key service users within client organization.Responsible for all aspects of employee training to food production standards and processes.Responsible for ensuring compliance with brand standards, procedures, and specifications.

Bank Of New York, New York, Ny

Plan, direct, and coordinate the activities of production employees in order to prepare and deliver finished food product to a serving area for consumption.Responsible for purchasing, receiving, and managing food production activities.Directly supervised 17 employees with responsibility for hiring, discipline, performance reviews, and compensation increases.Maintained food production records, and planned and cost menus.Ensured appropriate sanitation standards and requirements are achieved.Responsible for ensuring workplace safety.Responsible for inventory control for all food production resources.Coordinate activities with other departments and participate in management team meetings.Interacted with vendors and key service users within client organization.Responsible for all aspects of employee training to food production standards and processes.Responsible for ensuring compliance with brand standards, procedures, and specifications.