Sr. Customer Service Manager
Toronto, Canada Area
Held positions including: Merchandising Area Manager, Receiving Department Manager, Marketing & Member services Supervisor, Visual Merchandising, Recruitment and Training, Customer and Vendor relations, Financial and Administration, Payroll and Scheduling, motivating and supervising culturally diverse work force, Conducted weekly staff meetings, Conflict resolution, Cash office and point of sale operations, Health and Safety, P&L management, Proven leadership in merchandising techniques that streamline operations and increased sales, Managed a department budget and supervised staff, and merchandising floor, Interviewed and recruited staff, Motivated and coached staff to accomplish daily merchandising goals. Ensured adequate product variety and stock levels by working with corresponding buyers and staff, scheduled supervisors and staff based on merchandising floor needs, established cross training programs to increase productivity and inter department activities, implemented new techniques to increase product line profitability