Joseph Barnd Email & Phone Number

Baltimore, Maryland, United States

Springfield, Virginia

Tysons Corner

Springfield, Virginia

Springfield, Virginia

Chambersburg, Pa

Sunset Metal Works Inc. provided vital experience in an office setting. I completed my internship while attending Pennsylvania State University full-time. Performing as a Marketing Intern allowed me to develop, refine, and ultimately apply marketing fundamentals such as identifying and developing a target market, effectively communicating a consistent message representative of Sunset Metal Work's products and services through various mediums including but not limited to social media, and ensuring outstanding daily customer service (to name a few). Other responsibilities included: * Analyzed Financial Data with CFO.* Reviewed Monthly Reports: Cost Accounting and Margins.* Analyzed Information by Customer Type and Product.* Market Research and Analysis.

Fairfax, Va

Working as a waiter in the summers of 2012 and 2013 allowed me to grow in a fun, fast-paced environment fostering communication, organization, and interpersonal skills. Globalization and the interdependency between world economies have led to increased competition among firms. Locally, customer service is often the distinguishing factor among consumers- quality customer service can become a lasting competitive advantage. My experience as a waiter improved and perfected my ability to use emotional intelligence and actively listen to cliental. The increased proficiency of the aforementioned skills helped to retain customers- customer retention is proportionally related to customer service and profit. I genuinely enjoy working with people and exceeding their expectations! Other responsibilities included: * Communicated menu to patrons and relayed information between customer and culinary staff.* Enhanced customer experience with positive rhetoric designed to define and ultimately meet customer expectations.* Orchestrated floor layout and staff to ensure efficient and effective customer service maximizing delivery and reducing wait time.* Worked with management to incorporate portion control and green initiatives decreasing operational costs.