Promoted to a multi-unit role with this convenience store chain after managing a flagship store (below). Accountable for all aspects of food service including sales, profit, customer satisfaction, quality control, food safety, inventory, and much more. • Took over an understaffed, underperforming district that was failing to meet sales expectations prior to arrival • Reversed the shortfall with a 7% sales increase – drove sales from 93% to 103% of budget • Ranked 1st in the zone (out of 5 peers) and 5th in the company (out of 33) on a special food & drinks sales contest • Established high standards in every store – drove mystery shop scores to 17.23 out of 18 (96%) • Maximized efficiency in all areas – increased profit $500K over LY to $8.5M • Strengthened loss prevention controls and reduced inventory shrink/loss from 0.55% to 0.45% • Managed district-wide labor within 0.7% of the payroll budget • Averaged 95%+ on comprehensive food safety audits and 94%+ on workplace safety audits • Raised employee engagement scores from 89% to 92% while reducing turnover to just 33% (goal: 40% or less) • Developed and promoted 10 top performers to manager and assistant manager roles • Opened a new store – hired/trained leaders, planned the layout, ordered food/supplies, and exceeded sales goals • Helped plan and facilitate a major food service leadership conference for the zone • Conducted classes on servant leadership, kitchen operations, inventory control, conflict management, and more

Managed all aspects of multiple unit retail store operations overseeing 19 stores, 4 banners in Dallas/West Texas. -Built and fostered a sales driven team of over 275 employees. Recruited, trained, motivated, evaluated, promoted, and had a succession plan for each banner.-Accelerated Capability to drive performance.-Created an environment where customer service was a priority to both the internal and external customer.-Met or exceeded District sales, wages, hours, and inventory budget 12 of 14 years.-Increased all store volume by over $12 Million dollars.-Developed Profits in otherwise non profitable areas.-Evaluated efficiency of Store Operations, and Management Team.-Ensured that team represented the Leadership behaviors and demonstrated the company's Core Values.-Executed all Corporate Directives. Effective Time Management-Conducted District Meetings. Effective in Microsoft Power point, public & motivational speaking.-Inventory & Asset Protection , Expense Control, Cash Security.-Partnered with Loss Prevention specialist to combat internal and external shrink. -Promoted 6 Managers to District Managers with Footlocker