Joseph Ingram , Bit-Pm, Csm, Cdop Email & Phone Number

Koto City, Tōkyō-To, Jp

Honolulu, Hawaii, United States

Program and Project Management support for Next Generation Advanced Services Division post Sales of mid (+$100K) to large (+$1M) scale projects awarded under the Cincinnati Bell Hawaiian Telcom Corporate and Government Account groups.Managing projects spanning project turn-over from the account managers to maintaining material budget and allocated labor budgets, project schedule adherence, RFI and/or C.O due to addendum to original specifications and scope, execution of project in coordination with independent subcontractors, vendors, and internal operations resources, quality control, project commissioning with clientele, invoicing based on payment contract agreement, and close-out documentation.Scope of projects include data infrastructure physical plant, router/switch configuration and installation, WLAN, Firewall, Hosted Voice, RNS, Call Manager, and PBX installations. Creating, executing, and monitoring active project work plans utilizing MS Project, ConnectWise, O365, task, resource, time, and cost management tools. Created and executed project work plans and revised as appropriate to meet changing scope, needs, and customer requirements. Effectively applied proposed PMI and ITIL methodology and enforced project standards.Programs managed include the Department of Health (all inter-island sites), HPM Building Supply (all inter-island sites), Hawaii State Legislature.Application tools used include Salesforce, ConnectWise, Microsoft Project, Microsoft O365 (Excel, Word, PowerPoint, Visio).Project product and vendor lines include Cisco, Meraki, Fortinet, NEC, Fujitsu, APC, and EMC.

Honolulu, Hawaii, United States

Project Management of Next Generation Advanced Services Division post Sales of mid (+$100K) to large (+$1M) scale projects awarded under the Cincinnati Bell Hawaiian Telcom Corporate and Government Account groups.Managing projects spanning project turn-over from the account managers to maintaining material budget and allocated labor budgets, project schedule adherence, RFI and/or C.O due to addendum to original specifications and scope, execution of project in coordination with independent subcontractors, vendors, and internal operations labor, quality control, project commissioning with clientele, invoicing based on payment contract agreement, and close-out documentation.Scope of projects include data infrastructure physical plant, router/switch configuration and installation, WLAN, Firewall, Hosted Voice, RNS, Call Manager, and PBX installations.Application tools used include Salesforce, ConnectWise, Microsoft Project, Microsoft O365 (Excel, Word, PowerPoint, Visio).Project product and vendor lines include Cisco, Meraki, Fortigate, NEC, Fujitsu, APC, and EMC.

Oahu, Hi

• Managed 15+ projects totaling $1.4M spanning project turn-over from estimating to maintaining material budget and allocated labor budget via weekly P/L’s and WIP reports, project schedule adherence, RFI and/or C.O due to addendum to original specifications and scope, architectural specification and design interpretation segued into designs adhering to national and state codes, execution of project in coordination with dependent subcontractors, quality control and regular project site visits, project commissioning with both clientele and state jurisdictions, close-out documentation and training.• Tasked with existing project damage control, which included minimal remaining project budget and time scope, in addition to maintaining clientele relationship and satisfaction post project completion.

Austin, Texas

• IT Project Management (Continuing Education)• Texas State Fire Marshal's Office FAL License #FAL-1756420.• Texas State Fire Marshal's Office FEL License #FEL-B-1757770.• Minimax COT MX-1230 & MX-200 Fire Systems.• Minimax COT MX-2002 & MX-320 Detection and Control.• Gamewell-FCI Factory Certification, 7100 Fire Alarm Control Panel, NetSOLO.• Gamewell-FCI Factory Certification, E3 Series, Classic/Broadband Voice Evacuation.• Potter Factory Certification, PFC-6000 Hardware & Software Training.

• Active role for the development of information technology and infrastructure projects, including internal process streamline, and corporate mergers, acquisitions, and divestitures.• Applied Materials North America assistant Active Directory OU domain administrator via IPControl, IP subnet management, MDF/IDF Network Administrator.• Microsoft Server, Workstation, and Server Administrator.• Administrator level access for the following: Directory Resource Administrator, Dameware NT Utilities Administrator, RSA ACE Server Administrator, Compaq Server Management Console, Action Request System Remedy, Backup Exec Suite, WQuinn Storage Central.• Maintained passwords, data integrity, and file system security for the user/machine account environment, while providing daily support for software and hardware systems, in addition to data backup recovery via local caching and off-site clustering.• Install, configure, and troubleshoot internal servers in addition to mid-level network infrastructure issues in a heterogeneous environment.• Responsible for the evaluation and selection of hardware and software solutions, including new acquisitions and upgrades, while establishing operational standards and coordinates hardware and software installations, including Compaq / Cisco / Hewlett-Packard / IBM maintenance, IBM Desktop/Laptop support and service.• Planned, implemented, and administered the technical support responsibility for system software configuration and equipment installs under a hired Managed Services contract, including determined SLA, cost, time frame, and support scope.• Interacted directly with vendors for license management and to resolve technical issues.• Regional office and client support w/FAB access (internal & clients site) include: Washington, Oregon, Idaho, Colorado, Arizona, and California, OnSemiconductor, Wafer Tech, Microchip, Intel, Metron, ChemTrace, Kachina, and Brooks Software.