► Accomplished and high-performing professional with over 10 years of extensive experience as an IT Help Desk Manager. Self-motivated team leader able to work in a high-demand and fast-paced work environment with ability to react quickly to issues, and develop both short and long-term solutions. Possesses a track record of successfully building and motivating dynamic teams through innovative training and mentoring techniques. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Excellent communication and diagnostic skills, as well as, a reputation for productivity, decisiveness, and innovation. Proactive self-starter known to initiate process and system improvements to increase system stability. Seeking a position within an organization where my skills and experience will be both valued and utilized. ◄▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Core Competencies ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬➊ IT Help Desk Management➋ Network & Systems Administration➌ Troubleshooting➍ Staff Development & Supervision➎ Employee Training & Mentoring➏ Project Management➐ Performance Reviews➑ Process & Procedure Development➒ Schedule Management➓ Customer Service