Head of Logisitcs Support

Head of Problem and Project Management

- Managed and implemented various regional and local projects- SME of Logistics Network (TMS, Collection Point, Premium Service, & Reverse Logistics)- Provide solutions, analysis, and gather requirements regarding system concerns and Operation process.- Integration and optimization of systems between 3PLs and Lazada to resolve possible gaps and issues. This has ensured that all communications and processes between the systems are smooth and operational.- Ensure a win-win situation when accomplishing the goals and objectives of our local and regional branches.- Collaboration with different departments across Lazada’s platform to identify and rectify any gaps that may cause miscommunication concerns between teams.- Identify and manage package visibility in terms of Connectivity, Consistency, & Latency- Making sure to meet 95% API package visibility- Managing Automation team to develop tools to improve Business unit efficiency and productivity.- Create and manage Dashboards for reports and analysis to identify pain points.- Code reviewer and approver prior deployment- Resource/Task management and delegation- Talent acquisition- Training of newly hires- Support on the multiple systems configuration- Audit 3PL’s Hubs to identify areas of improvements- Creating PRD, BRD, and TRD for various business case

Project Management:- Execute project work plans.- Manages day-to-day operational aspects of a project.- Prepare projects deliverable.- Effectively applies & enforces methodology, policy, and standards.- Prepares for engagement reviews and quality assurance procedures.- Identify and escalate project risks and issues accurately and on a timely basis.Business Applications Development/Support:- Liaison with vendors/associated teams involved with application/technology development.- To document & deliver application/technology modules, functions, applications according to Functional Business and/or Technical Specifications.- Provide quality service to end users in need analysis, solution recommendation, training, etc.- Ensure information/reports are provided on time and accurately.Business Communication - Establish both formal and informal channels in understanding business needs and challenges.

•Administrate and operational support for the effective delivery of Oracle CRM on Demand projects & services. Responsible in researching, evaluating, developing, implementing, and upgrading new procedures & techniques to help the organization through the ERP applications.•Analyze business requirements and identify possible Oracle solutions to maximize efficiency; apply its functional principles to the business processes (Create/Improve Oracle Workflow rules). Identifies customer needs through communication and probing. Initiate business plans and proposals as necessary.•Coordinate resolution of global-wide issues such as downtime, application/data issues, and slow system performance, and broadcast Oracle-related advisories to all users. Identify the system related errors and try to resolve them by providing appropriate solutions. Handles and solves all incidents, requests, and issues that are logged as tickets in HP Service Manager.•Responsible for the global system administration; maintain and administrate the overall Oracle set-up configuration, including managing security profiles and access rights for users. •Manage configuration and application setup/support based on approved system change requests. Develop business scenario as basis for test scripts and quality assurance.•Perform data administration and validation; prepare data for import and export. Audit, uncover and resolve data integrity issues (data de-duplication).•Develop training materials and other documentations. Assist in setting up related processes and documents using the Quality Management System (QMS). Gather data and document recurring reports and metrics dashboards.•Design or develop new tools using new and emerging technologies such as Microsoft SharePoint and maintain various automated processes implemented on it.•Illustrate information regarding CRM system with the CRM users/admins, POCs, & other Business Unit contacts; set up meetings and presentations as necessary.

• Tier 1 troubleshooting on “Self-service” and “Bills payment” machines.• Delivered daily reports regarding Globe customer service machines.• Acted customer service by assisting and endorsing the Self-service and Bills payment machine.

• Performed warehouse operations (warehouse management cycle)• Prepared KPI and Inventory reports• Performed floor control and planner on inventory positions, trends, and storage needs.• Monitored daily transactions to ensure delivery of consignment.• Managed internal controls and documentation• Maintained the inventory data integrity and tracked accuracy of inventory.• Analysed reports to investigate inventory discrepancies and reconciliation.• Established workplace relationship with other departments to build standard procedures, controls, practices, and systems.• Developed and executed strategies related to inventory management.

Technical Support (Hardware & Software) troubleshooting