Manage, coordinate, facilitate successful Nexus 5K and appliance software upgrades of 200+ devices utilizing ServiceNow and neighboring Microsoft Office tools. Primary point of contact and leadership for cloud platform, wireless, MPLS, network, infrastructure, software and telecom initiatives entailing operational and process improvements for enterprise clients.(Contractor)

Manage client cloud computing initiatives via colocation data center support.Facilitated successful completion of major projects: network connectivity between data centers and clients (Data Center Interconnect / Interconnect Express); Intermedia Hosted Exchange-McAfee software migration; AWS Direct Connect Phase 1 & 2Attained AWS Business Professional accreditation.Provide public, private, and hybrid cloud IT solutions promoting disaster recovery and managed services, increased bandwidth and connectivity.Coordinate internal and external stakeholders to ensure goal completion.Identify resources supporting product requirements. Utilize SDLC and Product Development Life Cycle (PDLC) principles pre-sales to facilitate project deliverables.Develop scope documentation per product manager collaboration.

Collaborate with cross-functional team to implement data loss prevention solutions. Manage Bank of America network migration from Hewlett-Packard to Cisco.Develop and facilitate processes to support Carrier Maintenance Management, Security Certificate Lifecycle Management, CDI Modems, and Data Loss Prevention work streams.Complete deliverables, act as point of contact for assigned work streams, update executives on project progress, and identify and resolve issues.Coordinate cross-functional team communication to meet goals and timelines.

• Facilitate and manage delivery manager/project manager functions for Verizon Enterprise Services’ billion dollar information technology project industry client base (wireless, data center, cloud, telecom)• Point of contact for sales support, engineering, client, and stakeholders for scheduling, updates, collaboration, and consultation until project completion• Exemplified program management leadership via resource scheduling and coordination to complete migration of multiple data centers (relocated servers for Legacy to CSC network migration) ; engage engineering personnel to confirm network architecture for implementation of firewall rules (F5 load balancing); acquire IP addresses; support solutions architect efforts for design development by engaging client and vendor for hardware analysis (servers, Nexus, etc.)• Promoted service reliability, network solutions, scalability, and increased client productivity by facilitating and completing the following:• Provided IPV6 readiness assessment report for GroundWork Monitor Enterprise Edition to address feasibility of converting from IPV4 to IPV6.• Data collection and network discovery for client assessment via tools to collect hardware and software profile on existing data network routers, switches, and firewalls • Enabled client migration of VoIP services from Internet connectivity to a private IP• Coordinated VoIP Transformation Workshop designed to guide client’s preparation for business development • Provided client 4G and 3G wireless assessment via site survey to promote upgrades and efficiency• Facilitated design and development requirements to enact enhancements for Isola mobile applications• Migrated client Cisco Wireless Control System to Cisco Prime to consolidate tools, merge workflows, reduce overhead, and increase productivity• Reviewed, assessed, and designed a Wireless Local Area Network (WLAN) per National Grid request via RF site survey, design recommendations, and WLAN installation.

· Ensure success of customer deployments; manage planning and execution of optimization efforts; coordinate the interaction of internal, partner and customer resources supporting mobility acquisitions and technologies.· Promoted cross-functional collaboration by engaging stakeholders to facilitate and successfully complete national mobility deployments.· Provided customer operations analysis and internal support as operations manager.· Fulfilled project management functions.· Facilitated network solutions of service requests as a liaison between customers and technical support· Monitored and developed improvements to processes created for a service provider and financial institution customer base· Escalated and drove issues until completion· Managed key relationships· Ensured proper delivery of products and service solutions (hardware and software)· Assisted with customer training and troubleshooting via technical support collaborations· Planned, executed, and monitored customer interfacing projects· Managed internal advanced service improvements· Identified, built and maintained relationships with customers’ internal management· Acted as single point of contact for operational issues· Conducted quarterly business reviews to present operational issues/activity, customer satisfaction, and trend analysis to customers and internal Cisco personnel· Coordinated and conducted weekly conference calls to provide status on customer issues via report review.

L-3 Communications, Fayetteville, NC (Contract positions) 2004 – 2007Network Analyst· Monitored and detected faults/outages of 5000+ user government network (wireless, routers, switches, etc.).· Ensured overall stability of network.· Resolved remotely or dispatch personnel for resolution.· Updated changes of site hardware and software via Excel spreadsheet and report changes to customer.· Provided focus, leadership, and communication during network events.· Coordinated and provided project management support for system users, sites, and infrastructure (900) devices at Pope Air Force Base, NC.· Conducted radio frequency coverage project by performing wireless site survey to determine feasibility of adding access points to fulfill customer requirement.Queue Manager, Comsys, Durham, NC· Managed and supported network operations by monitoring AT&T customer devices and applications. Identified faults, provided technical support, assumed ownership of problems, and escalated issues until solution. · Engaged equipment and service vendors to support network problem solution efforts. Prepared executive reports and critical outage notifications to provide focus on customer issues. Single point of contact for network operations center during international conference call to resolve and facilitate critical customer network issues and management concerns.Technical Writer, Anteon, Fayetteville, NC · Compiled and analyzed intelligence analyst data to fulfill operational requirements. Provided technical writing support to facilitate mission essential projects.

Project Engineer· Spearheaded effort to upgrade customers’ router software versions (IOS) to address simple network management protocols (SNMP) vulnerabilities within customers’ networks.· Performed project engineering tasks to implement new client sites and affect network changes (router configurations) to existing client sites. Provided internal and customer support via account team, design engineering, and implementation manager interaction.· Corrected CISCO specific configurations to reflect company’s SNMP standards.· Identified and resolved conflicting duplicate IP addresses.· Performed fault analysis, trend analysis, exception reporting, and recommended resolutions for potential network performance issues. Instrumental in reducing 80% of incoming traps from managed and unmanaged customer devices.

Network Engineer· Performed project engineering tasks to implement new client sites and affect network changes (configuration) to existing client sites via design review consultation and network implementation manager input.· Managed 200+ customers’ data and voice traffic from router to WAN (wide area network), including LAN (local area network), WAN internetworks, and VOIP.· Proactively monitored status of customer’s network utilizing Hewlett Packard’s Open View management system.· Troubleshot Cisco routers via telnet (inband) access and dial-up modem (out of band). Tested from router to CSU/DSU to smartjack.· Provided product and service support by interfacing with signature customers, account teams, vendors, and telco concerning customer router and equipment problems. Coordinated dispatch activities for customer’s network resolution.· Performed preliminary troubleshooting of Bay/Wellfleet routers. · Utilized Remedy ticketing system.