Joseph Bly, Csm Email & Phone Number

Boston, MA, US

Westford, Massachusetts, United States

Westford, Massachusetts, United States

Westford, Massachusetts, United States

Westford, MA

• Proven ability to successfully evaluate and adapt to a variety of MedTech software solution project management assignments.
• Partnered with client to create and implement agile transformation strategy. Fulfilled role of hands-on leader/agile coach/scrum master within agile transformation process. Drastic improvements were made in areas of.
• Partnered with client to create and implement agile transformation strategy. Fulfilled role of hands-on leader/agile coach/scrum master within agile transformation process. Drastic improvements were made in areas of.
• Confidently able to review current state of large scale projects to then make adjustments as needed to improve overall project organization, collaboration, and transparency to stakeholders.
• Strong aptitude for quickly learning and understanding new project requirements, team personalities, and technologies involved.
• Facilitates collaboration across teams and leads discussions with project stakeholders on requirements, timelines, goals, and resourcing.

Framingham, MA

• Facilitator of collaborative, efficient agile teams using a Scrum or Kanban approach to software development for a variety of API Interoperability projects.
• Educate and reinforce Scrum and Kanban agile methodologies to team members, product owner, and stakeholders.
• Collaborates with Product Manager, stakeholders, and development counterparts to successfully prioritize project work and plan product roadmap accordingly.
• Works with third party application vendors to… Show more
• Works with third party application vendors to develop integrated products that build value and satisfy customer needs.
• Performed research to then plan and organize hundreds of software development stories across two development teams needed satisfy Federal EHR Incentive Program certification requirements for Interoperability by an.

Framingham, MA

• Manage a team of elite Senior Analysts in the Client Services division.
• Responsible for driving product improvement enhancements to maintain competitive advantage in fast changing Electronic Health Records market. » Collaborate to prioritize product development work considering impact and.
• Responsible for driving product improvement enhancements to maintain competitive advantage in fast changing Electronic Health Records market. » Collaborate to prioritize product development work considering impact and.
• Lead process improvement teams with a focus on enhancing internal processes and procedures.
• Lead division wide effort to analyze and trend reported software issues via SQL reporting tools. Effort lead to 30% increase in proactive software solution deployment as well as education initiatives for both staff and.
• Participates in company wide committee representing Client Services’ division to upgrade and enhance customer problem management system.

Framingham, MA

• Directed two supervisors and their teams totalling 20+ staff members

Framingham, MA

• Responsible for timely resolution of escalated issues from client and internal sources.
• Acted as change champion during group reorganization. Team remained in tact with little to no loss of productivity.
• Coordinate and deliver three day on-site client training workshops specific to Laboratory Information Systems technical topics.» Train customers on MEDITECH’s conditional programming language pertaining to system rules.
• Coordinate and deliver three day on-site client training workshops specific to Laboratory Information Systems technical topics.» Train customers on MEDITECH’s conditional programming language pertaining to system rules.
• Groom members of staff for high level visibility and promotional opportunity. Over time, three staff members were promoted to supervisory positions.
• Participate in product development process. Create and review software enhancement proposals that address customer requirements.

Framingham, MA

• Provide in-depth product knowledge and service experience to successfully support high profile customer accounts.
• Prepare specifications for custom software requests to meet customer needs and guide programming staff through development of required functionality.
• Assist team members and fill in when supervisor is unavailable. Duties include mentoring new staff, providing supplemental support and education for peers.
• Work extensively with technical issues in… Show more
• Work extensively with technical issues in MEDITECH’s Laboratory Information Systems.» Implementation and troubleshooting of Laboratory and Microbiology diagnostic analyzer interfaces.» Implementation and.
• Coordinate and present customer classroom seminars. Ensure appropriate content and competency of presenters.

Framingham, MA

• Responsible for primary support of the MEDITECH Laboratory Information System for 40-60 designated customers.
• Utilize strong troubleshooting and critical thinking techniques when working on wide range of customer issues.
• Implement strong organizational skills to work successfully in a fast paced environment.
• Adaptable to a variety of software issues presenting simultaneously requiring ability to adapt to changing priorities.
• Communicate effectively with… Show more
• Communicate effectively with programming staff. Produce detailed notes on testing scenarios and explanation of software issues being handled.