Director, Information Technology
Led the Information Technology Leadership Team (ITLT). Accountable for development and execution of the IT strategy to modernize infrastructure and automate manual processes, developed best practices across all IT processes. Led technology strategy, architecture, and service delivery; directed business operations and budget planning, positioning company for anytime/anywhere operations. Directed migration to Office365, Azure and other SaaS providers. Led technical teams in ITIL/ITSM, reducing costs and improving sustainability. Automated legacy workflow, transformed paper-based AP system to cloud-based digital process, and transitioned HR to self-service, saving thousands of resource hours while increasing accuracy and employee satisfaction. Direct report to COO. Led organizational redesign. Created Business Relationship Managers to establish partnerships between IT and the business. Led an application development team in the delivery and support of applications using .NET framework, web services, SQL, and C#. Improved change management processes, saving engineering resource hours and reducing costs while improving customer experience. Developed operational metrics to identify cost savings for IT capital planning.Watermark Estate Management Services is a privately held company that provides estate management, operations, project management, security, finance, administration, and technology services worldwide.