• Properly motivate the credit and collections staff • Measure department performance with appropriate metrics • Provide for ongoing training of the credit staff • Manage relations with the sales department • Maintain the corporate credit policy • Recommend changes in the credit policy to senior management • Manage customer credit files • Monitor the credit granting and updating process • Accept or reject the staff's credit recommendations • Personally investigate the largest customer credit applications • Personally visit the largest customers to establish relations

• Lobbying the government to encourage the protection of the rights and livelihood of the pygmies• Working closely with the international organizations that support the protection of indigenous people• Provided leadership to practice within the Country where Pygmies live • Developed, implemented, and maintained sound business practices • Developed and implemented strategic objectives for practice that are aligned with the Pygmies' strategic initiatives. • Oversaw senior managers and managers working on client engagements within practice.• Reviewed high-level deliverables across practice• Ensured engagement reviews and quality assurance procedures took place for all practice engagements.

In charge of streamlining and implementing smarter processes within Credit Control, with clear objectives concerning:•Collections and Ageing management•Scalable solutions•Inter departmental Communication•Improving the DSO, Cash allocation and Delivery of invoices•Maintaining and improving business relationships with key business partners•Coaching key personnel within the area of responsibility•Setting targets for the area based on KPI’s and key business objectives

Responsible for UK / Ireland & NordicsSupervising a team of credit controllers, coaching and trainingTeam planning and overseeing of collections activitiesQuality maintenance and improvementOverseeing collection policies and proceduresMaintaining a good working relation between the collection team and the sales (hotel Team) team through working closely with sales team and visiting them on a regular basis to assess and evaluate policies and procedures.

Responsible for France, Monaco, Reunion, Turkey & French speaking Africa.Supervising a team of credit controllers, coaching and trainingTeam planning and overseeing of collections activitiesQuality maintenance and improvementOverseeing collection policies and proceduresMaintaining a good working relation between the collection team and the sales (hotel Team) team through working closely with sales team and visiting them on a regular basis to assess and evaluate policies and procedures.

JBL Credit Management Services is an interim management company aiming at addressing the French and English speaking markets within credit management.With focus on DSO reduction, setting up processes and procedures for our clients to enable them have effective internal controls and greater visibility into their cashflow.

Senior Credit Controller Western Europe (Torex Netherlands)•Preparing and entering sales invoices, processing of all payments received, reconciling debtor accounts and dealing with customer queries. In charge of debt collection for The Netherlands, Belgium and France, involving contacting customers by telephone and in writing. Instigating legal proceedings when necessary. In charge of 6 Local credit controllers, training, coaching and motivating them.•Bi-monthly, daily and weekly management reports for senior management. Regular interaction and communication with Country Managers and Account Managers on current outstanding receivables. •Identifying credit issues - escalating missed payments and problematic debts. Providing Accounts receivables status report to the Manager AR & Credit Collections. Determining cash collection targets and cash forecasting. Bi-weekly reporting of customers ageing. Identifying and suggesting process improvements with regards to Credit & Collections.

Responsible for international accounts, Credit information and Credit reportsSupervising, coaching and training, team planning.Overseeing of credit & collections, establishing credit limits for new customers and revaluating limits for existing accounts.Coordinating and monitoring legal collection process with collectors located in different countries and with internal and external legal councillors. Coordinating and monitoring the dispute management process and prepare several weekly and monthly reporting.

•In charge of 50 operational based security officers, I elaborated and managed defined operational support functions that assisted the company; contract managers and site based operational staff, ensuring compliance with all statutory, company and contractual requirements. •Exceed agreed targets and budgets for: Customer service & satisfaction; employee support & satisfaction; operational efficiency, continuous improvement and Quality, customer development and profitability.

•Planning media events developed and managed media relations to foster understanding and support for the objectives of the charity. Drafting and writing reports;•Developing information materials, organised meetings with sponsors and liaising with relevant bodies, documents translation and interpreter;•Planning and delivering training to community leaders through various workshops, writing and implementing relevant policies and procedures to enable the charity to achieve its main objectives.