Joe Botta Email & Phone Number

West Chester, Pa, Us

New York, Ny, Us

• Led the management of Epics, Features, and PBIs for team projects, ensuring alignment with strategic goals• Developed and trained AI models for efficient document processing• Automated invoice processing using AI models integrated with Power Platform• Executed large-scale SharePoint data migrations with ShareGate, optimizing storage and reducing user syncing issues• Partnered with the security team to design and implement a secure orchestration process for automated user account creation during onboarding• Enhanced our Exchange environment by migrating distribution groups and dynamic distribution groups to cloud-based DDLs or Microsoft 365 groups• Designed and developed PowerApps from the ground up, including associated SharePoint sites, canvas apps, and automation workflows using Power Automate

New York, Ny, Us

• Maintained an Agile workstyle to efficiently complete projects and tasks, including sprint planning, backlog grooming, and daily standups• Created and deployed Intune packages and configuration profiles• Managed multiple Epics and Features for enterprise-level projects• Ensured consistent burndown rates during each sprint, adhering to ideal trends• Completed expedited security fixes promptly• Automated enterprise and business initiatives using Power Platform• Developed various PowerShell scripts to automate workflows and daily processes• Served as a Subject Matter Expert (SME) for multiple SaaS services utilized within the enterprise• Processed infrastructure changes using Terraform for AWS and Azure environments• Collaborated with the HR development team to automate the onboarding process• Established standards, reactive solutions, and proactive alternatives• Created a service catalog for HR to manage offboarding requests• Developed an asset management process within ITSM services• Authored documentation for critical processes and conducted colleague training

New York, Ny, Us

• Created various PowerShell scripts to automate workflow and daily processes• Assisted in the creation of a PowerShell module in Azure to house and deploy scripts• Created documentation for many critical processes and performed colleague training on them• Migrated documentation to Azure DevOps for ease of creation and better organization• Created a web portal to allow users to create, view, and close requests and see important announcements• Took the SME role of our ticketing system and pushed features not currently in use• Worked on high level projects for my manager ensuring communication and hitting deadlines• Provide user support and convey resolutions to customer issues• Walk customers through the problem-solving process and created articles on our self-help site• Follow up with customers, provide feedback and see problems through to resolution• Update customer data and produce activity reports• Ensure proper recording, documentation and closure• Research, document, resolve and respond to technical questions from our employees• Assist in the imaging and deployment of desktop and laptop computers• Assist in the documentation of technology related assets• Properly escalate unresolved queries to the next level of support• Utilize excellent customer service skills and exceed customers’ expectations• Recommended procedure modifications or improvements• Preserve and grow their knowledge of help desk procedures, products and services

Media, Pennsylvania, Us

• Provide 1st, 2nd, & 3rd level technical support to our diverse client base through onsite, email, phone, and remote connections• Setup and troubleshooting of Windows (7, 10), Server (2012, 2016), & iOS & Android mobile devices• Configuring and troubleshooting networks using Cisco Meraki firewalls, switches and access points• Web filtering by creating policies using the OpenDNS dashboard• Implementation of client multi-factor authentication policies using Duo or Google Authenticator• Configuring of client cloud storage services including Dropbox and OneDrive• Troubleshooting malware or antivirus notifications using virus removal techniques & services including TrendMicro & Sophos• Restoration of lost or deleted data using major backup software including Datto, MozyPro, & CrashPlan• Expertise configuring and troubleshooting email including Office 365, Google Apps, & setting up Outlook• Configuring new computers remotely or in the office to deliver to clients in an enterprise environment• Create, edit, monitor, assign, or escalate tickets when clients call support• Document client communication, troubleshooting steps and resolution via ticketing system• Creation of new user profiles in Active Directory and granting access to network resources• Configuring and troubleshooting VPN and RDP

Batavia, Illinois, Us

I supervised all aspects of store operations, including ordering, sales floor organization, display setups, sales growth, customer acquisition, budgeting, front-end efficiency, and scheduling. Additionally, I achieved a consistent monthly sales growth rate of over 22%, trained and evaluated new hires, provided management training across multiple locations, and received commendations for my scheduling and budgeting accuracy.

Woonsocket, Ri, Us

I consistently supported the store manager by leading various shifts, including overnight, and driving sales while minimizing losses. Additionally, I modeled exemplary behavior for staff by adhering to company policies and overseeing operations, customer service, sales, and expense controls.

Managed a highly productive dock by overseeing efficient truck unloads, driver setups, and logistical decisions for package transportation. Progressed from an entry-level position to Dock Manager, ensuring timely departures for independent contractor drivers to meet customer needs.

Associate’S Degree, Information Technology

Associate Of Science (A.S.), Information Technology

Power Platform