Joe Botta Email & Phone Number

West Chester, PA, US

New York, NY, US

• Led the management of Epics, Features, and PBIs for team projects, ensuring alignment with strategic goals
• Developed and trained AI models for efficient document processing
• Automated invoice processing using AI models integrated with Power Platform
• Executed large-scale SharePoint data migrations with ShareGate, optimizing storage and reducing user syncing issues
• Partnered with the security team to design and implement a secure orchestration process for automated user account creation during onboarding
• Enhanced our Exchange environment by migrating distribution groups and dynamic distribution groups to cloud-based DDLs or Microsoft 365 groups

New York, NY, US

• Maintained an Agile workstyle to efficiently complete projects and tasks, including sprint planning, backlog grooming, and daily standups
• Created and deployed Intune packages and configuration profiles
• Managed multiple Epics and Features for enterprise-level projects
• Ensured consistent burndown rates during each sprint, adhering to ideal trends
• Completed expedited security fixes promptly
• Automated enterprise and business initiatives using Power Platform

New York, NY, US

• Created various PowerShell scripts to automate workflow and daily processes
• Assisted in the creation of a PowerShell module in Azure to house and deploy scripts
• Created documentation for many critical processes and performed colleague training on them
• Migrated documentation to Azure DevOps for ease of creation and better organization
• Created a web portal to allow users to create, view, and close requests and see important announcements
• Took the SME role of our ticketing system and pushed features not currently in use

Media, Pennsylvania, US

• Provide 1st, 2nd, & 3rd level technical support to our diverse client base through onsite, email, phone, and remote connections
• Setup and troubleshooting of Windows (7, 10), Server (2012, 2016), & iOS & Android mobile devices
• Configuring and troubleshooting networks using Cisco Meraki firewalls, switches and access points
• Web filtering by creating policies using the OpenDNS dashboard
• Implementation of client multi-factor authentication policies using Duo or Google Authenticator
• Configuring of client cloud storage services including Dropbox and OneDrive

Batavia, Illinois, US

I supervised all aspects of store operations, including ordering, sales floor organization, display setups, sales growth, customer acquisition, budgeting, front-end efficiency, and scheduling. Additionally, I achieved a consistent monthly sales growth rate of over 22%, trained and evaluated new hires, provided management training across multiple locations.

Woonsocket, RI, US

I consistently supported the store manager by leading various shifts, including overnight, and driving sales while minimizing losses. Additionally, I modeled exemplary behavior for staff by adhering to company policies and overseeing operations, customer service, sales, and expense controls.

Managed a highly productive dock by overseeing efficient truck unloads, driver setups, and logistical decisions for package transportation. Progressed from an entry-level position to Dock Manager, ensuring timely departures for independent contractor drivers to meet customer needs.

Associate’S Degree, Information Technology

Associate Of Science (A.S.), Information Technology

Power Platform