Joseph Brucker Email & Phone Number

Cincinnati Metropolitan Area

Interpreted for & assisted spanish speaking LEP’s in educational, medical and administrative environments to ensure understanding and successful encounters.Observed and mentored other interpreter vendors to improve adherence to standards of protocol and overall LEP experience and coached based on need.Completed the 40-Hour medical interpreter training- The Community Interpreter. This is the leading program for medical interpreters to engage in social, community and healthcare settings.

Blue Ash, Ohio, United States

Conducted daily live remote and in person trainings with interpreter vendors to improve overall vendor quality and to ensure interpreting standards and interpreter code of ethics are followed.Managed vendor qualifications to ensure contract compliance with requirements from major hospital organizations. Achieved an average renewal compliance rate of 75% across all qualifications through effective outreach to interpreters and successful expiration tracking.Logged, investigated, and resolved client and vendor complaints for interpreting and translation services and achieved an average days to resolution of less than 5 business days.Conducted one on one coaching sessions with internal staff and vendors based on need to ensure quality across the entire organization.Designed interactive training materials for interpreter trainings and authored weekly newsletter content via Canva, Mailchimp, Google drive and Microsoft Office.Aided in recruiting process for interpreters by conducting on site recruiting events, credentialed interpreters based on customer requirements, and recruited interpreters for special projects

Crystal Lake, Illinois, United States

As a second degree black-belt, I worked as an instructor to demonstrate for and to teach students of all ages self defense techniques, discipline and forms in the art of Tae-Kwon Do. The main tenets of this self defense curriculum were: courtesy, integrity, perseverance, self control and indominable spirit. I worked to instill this in all my students through drills, workouts, lectures and training sessions.

Crystal Lake, Illinois, United States

I assisted students from age 6-18 who struggled in math to become proficient or improve their math skills in a fun but productive learning environment. I assisted students with their homework, played math games, and helped create a welcoming climate for all students.

Bachelor Of Arts - Ba, Linguistics & Spanish (Double Major), 3.96 Gpa

Activities and Societies: Phi Betta Kappa, Sigma Delta Pi, Ohio University Leading Tones, Ohio University Spanish Club, Ohio University.

Study Abroad

Spanish Language and Culture Studies in Toledo, Spain (May-July 2019)

Honors Diploma, 4.3 Gpa

Activities and Societies: National Honor Society, Spanish National Honor Society, Madrigal Singers, Crystal Lake Central Theater.