Selling controlled video access to correctional institutions, allowing each facility to select the optimum programming available with full control of viewing times and content.Let's discuss:-Flexible programming-All hardware is included-No hidden costs-TBN second chance - Free to all customers

Bonterra is the second-largest and fastest-growing social good software company in the world with a portfolio of solutions that span corporate social responsibility, fundraising and engagement, and program management. Bonterra represents the exponential good that can be accomplished with the right foundation and supports the company’s purpose to power those who power social impact. Bonterra’s differentiated, end-to-end solutions collectively support a unique network of over 19,000 customers, including over 15,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

Maintain retention and growth of revenue, anticipate client needs, maintain, nurture, and grow profitable relationships. Educate on new products and support needs. Educate clients on LiveVox features, utilizing benefits with maximum capability and selling additional value. Add professional services and business intelligence (BI) to resolve special client requirements.• Oversaw $3.3M account for sixth largest global BPO clients operating in the USA, yielding revenue in sales more than $800K.• Held 11 mid-market accounts, combined yearly quotas of $250K while maintaining multi-year sales for accounts totaling $150K.• Sold 6 MAC-V events, lowering customers usage costs for increasing commitments. Persuaded five customers to renew annual contracts, which previously provided notice to discontinue and even sold new products to three of these accounts.• Partnered with finance department, quantifying total cost of ownership and return on investment value that LiveVox provided every client.

Registered Connex in over 35 states, municipalities, and other procurement sites for RFI, RFB, and RFP’s. Partnered with Industry leaders in Infrastructure, Security, Network Solutions, Connectivity, IT Service Help-desk, CRM, Quality Assurance, IOT, Contact Center, and Unified Communications, BPO, and Telephony markets.• Recognized as 1st Sales Executive in the USA expanding sales territory to lower 48.• Started business with only tax ID and developed business by collaborating with Vendor Channel Partners, passing certification exams, registering business in 38 states, and responding to 114 SLED opportunities during pandemic.• Acknowledged as first VAR (non-manufacturer), selling Telephony and Artificial Intelligence Virtual Assistant to the State of Utah, Department of Treasury.

Primary contact for all Digital Voice Recording Sales, providing solution design, account retention, and lead generation for new and existing customers. Sold on-premises and cloud-managed services and artificial intelligent software security solutions as well as server, desktop, mobile, networking, and cabling solutions.• Revitalized pipeline from small handful of opportunities to 64 Public Safety, universities, schools, municipalities, and small to medium commercial businesses.• Restored company solutions to five customers which did not renew prior to arrival and generated upgraded sales to three public safety customers.

Salesperson and sole owner of technical sales engineering for NICE VRS Services including APS (Application Performance Services), MOS (Managed Operational Services), Sentinel Tuning, and Comprehensive Health Checks for NICE Enterprise Customer On-Premises Software.• Met and exceeded sales quota of $1.7M by 30% and exceeded quota of $2M by 15%.• Started position in infancy and filled role of Sales Engineer and Account Executive, selling to two of the world’s largest banks. Transitioned after year, providing technical sales assistance to two additional NICE Account Executives, mentoring, and assisting with individual sales.• Executed sales campaigns, growing business 30% each year by establishing strong client relationships.• Marketed all VRS Services internally over 10 different NICE Sales and Sales Engineering Groups, including 20 minutes to one-hour training modules of directors as weekly guest speakers for Friday training sessions.

Lead Boot-Camp Instructor and Installer of NICE Engage Software, modeling, documenting, analyzing, and designing business processes. Oversaw implementation of process improvements for NICE Professional Services Delivery Division. Sole owner for on-boarding of new engineers through certification.• Documented and rolled out processes, benefiting 125 PSE’s and a dozen managers on planning, installation, support, and testing of NICE NIM implementations.• Provided technical support to NICE customers in financial and health care industries. Supported companies such as Citibank, JPMC, Capital One, Liberty Mutual, TELUS, HSBC, Country Financial, Santander, and Blue Cross Blue Shield.• Served as lead instructor of PSE Boot-camp, certifying eight waves of new hires in over a two years’ time in Bogota, Colombia, and USA. PSE Boot-Camp involved teaching / certifying both foreign and domestic Professional Services Engineers in intensive 3-week course on NICE NIM 4.1 and NICE Engage Solutions.

Technical manager of 6 professional services Engineers providing them with technical knowledge, assistance with their technical career paths, and directly managing escalations with Tier II and III developers.• Prepare and support 6 Professional Engineers with their day to day installation activities.• Responsible for reviewing the technical knowledge of the Professional Site Engineers and providing training opportunities, on-site evaluations, and career building to enhance their value to the company.• Manage and status the internal and external customers regarding the activities of the Installation.•Direct interface between the on-site engineers and Customer support tier levels such as tier II, tier III, and the developers. This also requires tracking and direct input until resolutions have been successfully deployed.•Review and approve all Professional Services Engineers overtime.•Put in charge of up to 27 Installers and all of their responsibilities when my supervisor takes leave.•Lead member of a small team that delegates software exceptions for the U.S. and Canada.

Sole owner of authoring customer site readiness documents, technical point of contact, and technical liaison between customers and NICE management teams. Member of a sales/installation team, which is responsible, for the deployment of a voice logging solution utilizing multiple Windows 2000/2003/2008 Servers.• Plan, interface, manage, and implement NICE Systems Call Logging Software with over 78% of all fortune 100 companies and 87% of all fortune 500 companies.• Display strong project management skills on a daily basis using tools such as the full Microsoft Office, including PowerPoint, Visio, Excel and Word.• VoIP Architect of all NICE VoIP integrations.• Design, implement and test Avaya VoIP and CMAPI solutions.• Design, implement, and test Cisco VoIP Call manager solutions.• Dictate requirements for Cisco Call Manager, Avaya AES, Avaya CT, Avaya TSAPI, and Avaya Medpro boards for VoIP installations.• Dictate requirements for IPCC, Avaya AES, Avaya CT, Avaya TSAPI, Avaya Medpro boards, Alcatel, CT Connect, Nortel Symposium, Nortel MAX/MEI, and many more switches and T-Servers for tradition telephony installations.• Corporate Office Lab Manager supporting development and installation groups.• Author of pre-site readiness documentation, including checklists, diagrams, manuals, software, wiring and networking.• Lead the technical review with internal customer calls within NICE. Manage and Plan the implementation milestones which both the customer and NICE will need to satisfy.• Technical leader of all customer kick off calls. Interfacing with customer management, QA teams, IT staff, and telephony staff.• Traveled to customer sites and installed voice logging software which integrates with the customer’s PaBX switches and T-Servers..

Member of an installation team, which is responsible, for deployment of a residential VoIP gateway communication solution utilizing multiple Sun and HP servers.•Set up the Class 5 VoIP product in a controlled laboratory environment for both unit testing and final product testing.•Installed a 19-server solution at nine customer sites from the initial operating system installation all the way through the initial test and turn up of the telecommunications node.•Traveled to customer sites for the pre-site verification, installation, and an installation verification test plan for both the hardware and Telcordia software.•Created and modified development and training documentation to meet the customers needs and improve the overall efficiency of the installation process.•Enhanced the product by providing feedback on code additions added at the customer site.•Provided solutions to customer’s questions/concerns and participated on project management status calls. This included on site training as well as document authoring.•Taught at the Cisco training center. Gave a 1.5 day class on the Telcordia Technologies VoIP solution to all of Cisco’s integrating firms.•Delivered VoIP solutions to Fortune 500 companies such as AT&T, Cisco, Time Warner, Charter, Comcast, Videotron, Cogeco, and Motorola.

Member of a team, which is responsible, for testing the development of a Clarify help desk system in a controlled laboratory. Clarify is used by many fortune 500 companies including AT&T, Microsoft, Bell Atlantic and Epson.•Ensured the control of an NT/Win95 LAN used by the entire team. This includes the configuration of both hardware and software.•Tested development on the Clarify Helpdesk System through out all stages of development.•Authored and documented test scripts used by the testing team.•Assisted in the documentation of the team’s process flow using Visio.•Provided enhanced Quality Assurance to final release modifications insuring a top notch help desk to all of AT&T’s IP Services.

Original team member of a highly competitive, fast paced, consumer based IP service, which rose to an A+ rating and record breaking customer base. •Assisted Customers with installation and troubleshooting of AT&T software and any conflicting software.•Managed a team of 65 people for weekend shifts and held the title of acting team leader.•Facilitated with the software/troubleshooting training and support of 30 new personnel.•Tested and advised the release of Setup 2.0. The highest rated dial out, internet software. Managed a team of three to administer trouble tickets to agents.•Assisted in the marketing release of PocketNet, a mobile based IP service.•Represented Tier Two Issues in a quality assurance call. Providing technical feedback to any issues which was customer impacting.•Contributed to the fastest growing internet provider to date with one million customers in just over nine months.•Closed the largest amount of customer tickets on a HP UNIX, Chida system.