Joseph Casasanto Email & Phone Number

Marlborough, Massachusetts, United States

Westborough, Massachusetts

• Supervised a team of specialists focused on procedural documentation, quality assurance, training, data reporting, complaint monitoring and improving the customer experience.
• Accountable for my team’s performance against targeted department goals.
• Supported my team in their development through effective one on ones, training, feedback, and coaching.
• Researched, proposed and coordinated several efficiency improvement projects.
• Oversaw internal and external audits of procedural documentation and the business’s compliance to them.

Westborough, Massachusetts, United States

Westborough, Massachusetts

Created and maintained procedural documentation while also identifying possible process breakdowns and ways to improve them. Helped to improve the overall customer experience with our operations team through quality assurance monitoring. As policies and procedures were adopted or changed, conducted employee trainings to implement these changes. Through.

Westborough MA

Verifies consumer information, processes identification documentation, and completes contract entry. Protects the company and our customers from possible fraud activity by conducting security interviews with applicants and reviewing identification documentation. Provides support to the Call Center, Provider Risk, Banking and Sales departments. Trained to.

Westborough, MA

Worked within a fast paced financial company call center, and acted as the first point of contact for current and future customers. Serviced both applicants as well as clients with any and all questions/problems they may have in a variety of media including inbound/outbound phone calls, emails and online chat. Assisted with questions about the company's.

Lancaster, MA

In a residential setting for at-risk and troubled youth between the ages of 11 and 18, is responsible for direct on-floor supervision of residents, providing safe, pro-social and age-appropriate activities, while helping to maintain the safety of the program, its residents and staff.

Worcester, Massachusetts

Stationed in a Metro PCS corporate store, provided first contact with customer clientele and assisted them in the store sign-in process for them to be served. As a uniformed security officer, provided the store with an authoritative presence to ensure a peaceful and positive experience for both customers and workers. Assisted the store manager with.

Worcester, MA

Ensuring the safety of customers and co-workers, as well as keeping company losses to a minimum in terms of inventory, money, and wasted labor. Other duties included customer interaction in the form of sales and/or customer service, as well as assisting with product processing tasks such as inventory management.

Clinton, Massachusetts

Summer program for children ages 6-12. For 4 summers, duties included organizing activities for children, as well as coordinating daily plans and activities, all while supervising over the children.

Marlboro Massachusetts

Duties included customer service in the form of sales.

Clinton, MA

Duties included running a cash register, as well as assisting customers in varying ways.