• Improved quality of Dynatrace alerts across multiple applications by configuringexpected vs. unexpected results in the systems, optimizing thresholds, andensuring that alerts that triggered were always alerts requiring a response ratherthan noise that self resolves• Reduced Epic EHR Vendor onboarding from 6 weeks to 3•Streamlined metrics reporting for Incidents, Changes, and Sctasks across theteams three business lines, representing 500+tickets a month, using Service Now• Windows 11 –Led validation review of 50+ applications for Windows versionupgrade• Performed Daily Checkout for servers and • 60+ applications• Monitor ticket queues for L2 Production applications• Implemented Certificate Renewals on Windows and Linux servers• Engaged in Go-Live support for Linux Server Migration of a large scale applicationThis included creating maintenance windows on alerting, engaging with staff onnew server access requests and more• Provided L2 Epic EHR support, triage, troubleshooting and testing for various epicmodules.• Updated Managed Incident Preparedness Guidelines• Updated Application Disaster Recovery Documentation for Epic• Importation of new print queues in Hyland OnBase.• ServiceNow-ITAM, HAM, and BA work

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Perform system builds, workflow analysis and accomplish other such tasks as analyzing new releases to determine workflow modifications by conducting system testing and conversion data validation.• Works closely with a variety of multi-disciplinary teams to facilitate the development of integrated workflows and define processes that cross applications and functional areas.• Answer calls and provide a variety technical assistance for all clinical systems and financial services; support administrative approval of interface projects and connectivity.• Handle high volume and high pressure workload through understanding of clinical operations and business processes.• Experience using Active Directory to manage user’s access and permission on the local network; experience resolving problems related to Citrix and VMware Horizon clients.• Maintain documentation of existing data flows for system interfaces; accountable for the completion of migration platform workstations and printers, assists Director with deliverables• Formulate operational processes and resolve complex application issues; setup up new computer workstations, issue media devices and perform printer maintenance.• Maintain an accurate, up-to-date, and well documented ticket queue; escalate trouble tickets/resolve as capable using HPSM and ServiceNow ticketing systems, implement issue tracking and evaluate database security, .• Asset management and encrypting user systems with BitLocker security system; evaluated and documented business requirements and technical specifications for Epic apps, prepare technical specifications and customer requirements.• Configure, test and troubleshoot network connectivity and wireless access for local and VPN remote devices, conduct system testing and develop system configurations.

• Logged core for veining, mineralization, alteration and structure details of core documenting in MS Excel. • Measured core for Rock Quality Designation (RQD) and recovery, and magnetic susceptibility using a KT-10 meter. • Designated sampling intervals of core and labeled boxes prior to photographing and loading for core cutters.• Instructed core cutters on proper cutting and sampling procedures.• Collected soil and rock samples in the field as a team to aid supervising geologists in exploration efforts.• Operated an ATV and Bobcat skid-steer loader and other heavy equipment over the course of the project.• Reported directly to Senior Geologist and Project Geologist.

• Created new and update existing gas pipeline installations from historic field documents.• Prepared designs, drawings and layouts working from engineering specifications using GIS methods.• Evaluated engineering analysis for the coordination of final map deliverables for clients.

• Collected soil and processed samples through metal sieves and prepped for lab technicians to perform proctor analysis. • Executed material testing and soil observations of water and sewer pipeline back-fills, footings, street and sidewalk sub-grade, and asphalt paving to perform density tests using a Troxler nuclear gauge. • American Concrete Institute standards testing of concrete for slump and air content in the formation of samples.• Communicated with project foreman and crew when necessary to resolve any issues with test results.• Worked independently to ensure project client's material testing needs were met or exceeded.

• Collected soil and processed samples through metal sieves and prepped for lab technicians to perform proctor analysis. • Executed material testing and soil observations of water and sewer pipeline back-fills, footings, street and sidewalk sub-grade, and asphalt paving to perform density tests using a Troxler nuclear gauge. • American Concrete Institute standards testing of concrete for slump and air content in the formation of samples.• Communicated with project foreman and crew when necessary to resolve any issues with test results.• Worked independently to ensure project client's material testing needs were met or exceeded.

• Operated Almonte diamond-blade saw to cut core samples and created safety guidelines for daily operation.• Careful attention to detail in the sampling core according to specifications of the loggers sampling frequency. • Collected soil samples in the field along the mountain ridge for use in geochemical testing and assisted in mapping.

I worked as a Temporary Laborer during summer break from college.

I provided labor temporarily during the summer break from college.

I provided customer service and prepared smoothies and other fare for customers.