• Conduct and participate in client discovery sessions to learn current-state operations and gather future-state requirements• Perform process mapping, create workflow diagrams, and identify system configurations to meet future-state requirements• Engage in cross-functional solution design sessions to determine the best overall system landscape • Perform system configurations and demonstrate to client how configurations meet future-state requirements• Lead functional training and testing of the system with client end users to build confidence in the new system, so users can understand how to operate, execute logistics transactions, and perform maintenance or troubleshoot exceptions as needed• Absorb and record client feedback during demos and training to be later incorporated into the design via modification to existing configurations or new system configurations• Aid in the development of technical integrations involving API, EDI, SQL, and/or XML transactions to ensure seamless data flow between systems with the desired structure and correct data points • Take ownership of creating and managing key deliverable documents to include the following: Application Design Document, Integration Design Documents, Configuration Workbook, End User Scenario Test Scripts, End User Maintenance, and Training Documentation• Create and track RAID’s (Risks, Actions, Issues, and Decisions) throughout each project to document important risks, actions, issues, or decisions, and bring them to resolution with the client and PMO

• Collaborated with team members and project sponsors to develop a research focus, adhere to project deadlines, and provide regular status updates for assessing performance and maintaining project scope• Performed data mining using MS Excel to convert statistics from over 1000 companies into charts and graphs for more efficient analysis and reporting of procurement related performance measures and metrics• Conducted secondary research utilizing webinars, networking events, and LinkedIn to discover current trends, best practices, and new technologies being used to improve procurement related KPI’s across various industries

• Tutored approximately 20 undergraduate students per week to successfully further their understanding of Statistics and Business Analytics coursework• Applied departmental processes related to peer advising and mentoring to more efficiently develop and maintain good working relationships with students• Corresponded with students on eLearning and University email to resolve any questions or concerns regarding coursework and/or assignment deadlines• Collaborated with faculty supervisor and other teaching assistants to ensure punctual communication and the most efficient use of time and resources

• Remediated commercial and residential areas infected by mold to completely remove the potential of inhabitants developing adverse health effects• Improved indoor air quality via air duct cleaning to remove 100% of dust and other airborne contaminants• Cooperated with co-workers to promote franchise policies that considerably increased business growth and development• Counteracted water damage using drying equipment to successfully inhibit the development of mold spores and/or structural damage

• Operated and maintained equipment in accordance with internal SOP’s to more efficiently perform donor blood testing on approximately 2500 samples per night without incident• Successfully performed routine analysis on thousands of blood samples using the PK instrument to determine blood type and the presence of Syphilis and Cytomegalovirus• Partnered with supervisors to improve process efficiency, ensure adherence to CGMP’s, and elevate workplace safety• Complied with internal and external regulations dictated by governing bodies such as AABB, CLIA, and the FDA to adhere to safety, quality, and production standards*Completed 6-month contract

• Supervised and addressed patrons to ensure adherence to museum policies• Executed and maintained vigilance for long periods of continued standing to safeguard artwork• Collaborated with security supervisors to revise museum guidelines and distribute updated policies to other departments

• Provided excellent customer service and was held accountable for implementation of performance standards• Coordinated cleaning tables, sorting dishes in preparation for washing, and assisting servers whenever needed• Maintained a quick work pace to ensure continuation of high throughput in restaurant (serviced approx. 50+ tables per evening)

• Provided excellent customer service and was held accountable for implementation of performance standards• Aligned vehicles to prepare for washing and was positioned as point man to operate vehicle washing/cleaning equipment (serviced approx. 150+ vehicles per day)