As the Director of Quality Assurance at Mirci, I am committed to delivering exceptional clinical services. Collaborating closely with the CEO, I develop and implement comprehensive quality assurance practices across all clinical programs.Key Responsibilities:-Documentation Review: Monitor service documentation within medical records to ensure compliance and quality care.-Billing Oversight: Work with the practice manager to ensure appropriate billing codes and timely submission of clinical notes.-Auditing: Conduct regular audits of clinical records, maintaining detailed findings and clinician corrections for continuous improvement.-Liaison Role: Serve as a liaison between the Department of Health and Human Services (DHHS) and Mirci to facilitate the authorization process for clinical services.-Training Compliance: Oversee clinical staff training compliance, conducting necessary trainings and coordinating schedules with the HR manager.-QA Process Development: Assess the evolving needs of quality assurance and develop new mechanisms to ensure effective service delivery.-Team Consultation: Meet regularly with treatment teams to provide guidance on clinical issues related to quality assurance and coordinate compliance with CARF standards.Expertise:I possess extensive knowledge of clinical counseling methods, patient management, and the standards of SCDHHS Medicaid, MCOs, and Medicare. I also have experience with accreditation processes like CARF and Joint Commission. My ability to evaluate case records and provide constructive feedback enhances our quality assurance efforts.Through my dedication to quality assurance, I empower Mirci to deliver transformative mental health services that foster positive outcomes for our clients.

Serving on the Citizens Advisory Council for Community Development for the City of Columbia, SC, providing key recommendations on the allocation of federal grant programs, including the Community Development Block Grant (CDBG) and Housing Opportunities for Persons living with HIV/AIDS (HOPWA). Advising the Mayor and City Council on neighborhood needs and community priorities. Evaluating and reviewing proposed amendments to community development policies, ensuring they address emerging issues and align with federal regulations. Offering input on the strategic use of resources to promote equitable housing, infrastructure improvements, and sustainable urban development.

Transported students to and from service locations in a safe and efficient manner.Volunteered with other students in various helping functions as needed by host agency.

Completed 500 hours of service in conjunction with field education coursework.Managed a caseload of 43 students with academic, behavioral, and/or attendance risk factors.Supervised lunch group sessions that included supplemental instruction, behavioral interventions, and support and guidance.Met with students to generate individualized student plans to improve grades, behavior, and/or attendance.

Worked directly with student organizations, University departments, and other groups to meet conference, performance, graduation, or meeting setup needs.Determined best utilization of available equipment to successfully accommodate the requested functional purpose established by the group.

Specialized in reorganizing underperforming hotels into efficient, effective, and energetic operations.Instituted property improvement standards to ensure compliance with brand requirements.

Integrated personal knowledge of technology for practical business applications.Directed departmental functioning in the areas of front desk, housekeeping, maintenance, and sales and marketing.

Secured physical property and employees at 450,000 sq. ft. manufacturing facility.Received training in Emergency CPR, Automatic External Defibrillator operation, Blood Borne Pathogen safety and emergency first aid techniques.Maintained South Carolina Law Enforcement Division qualifications for continued licensure as a Security Officer.

Provided full operational support to the Property Manager in leasing, maintaining efficient files, marketing, scheduling vendor services and all the necessary and proper aspects of property management.Operated on Yardi and Realpage/OneSite Systems property management system with full, in-depth knowledge of all functions and uses.Designed and implemented training programs for incoming staff in areas of leasing, maintenance supervisor, and maintenance technician.

Floating General Manager – Wingate by Wyndham, Columbia, SC; Holiday Inn Express, Columbia, SC; Hampton Inn – Lexington, SC; Hampton Inn – Orangeburg, SC; Holiday inn Express – Walterboro, SC:Provided interim support for property management company in filling general manager vacancies within their portfolio.Assisted general managers in operations of hotels under three separate franchise brands.Assistant General Manager – Hampton Inn – Lexington, SC:Directly assisted general manager in operations management and revenue planning.Coordinated scheduling for housekeeping, front desk, breakfast, and maintenance departments.Managed, provided oversight to, and participated in various projects designed to improve the hotel.Front Desk Manager – Wingate Inn – Harbison, Columbia, SC:Managed front desk operations and front desk staff.Assisted in management-related operations.Guest Services Representative – Holiday Inn Express, Columbia, SC:Efficiently maintained telephone communications lines.Coordinated high volume guest arrivals and departuresPromoted to Front Desk Manager at Wingate Inn

Provided excellent front desk customer relations services.Managed guest comments and reconciliation efforts.Promoted to Sales Coordinator directly assisting the Sales Manager in hotel promotion, advertising, and service management.