• Establish and implement new policies and procedures/SOP’s consistent with business objectives• Provide guidance and leadership to my Team• Work with management on new sales strategies and provide them with regular updates.• Ensure team maintains high quality and accuracy standards, efficient call/email flow and timely customer communication• Establish future departmental goals and initiatives and ensure that all goals and KPI’s are met.• Conduct Monthly meetings with team to review new process, procedures/SOP’s and other important information.• Assist with recruiting and training new employees while monitoring their Performance and Development• Prepare and deliver salary/performance reviews and KPI’s• Handle escalated customer situations as needed and provide resolutions• Create and analyze sales reports to identify opportunities and gaps• Attend trade shows and customer meetings as required.

• Key Accounts Inside sales representative responsible for 50+ accounts doing over $4 million in annual sales in US & Canada• Manage and form long term client relationships with assigned Key Accounts• Identifying customer requirements and developing strategies to target new business opportunities.• Serving as the customer's internal advocate, ensuring that the company is delivering the highest level of service, support and products• Creating Reports and contracts as required by the sales management, customers and supporting departments• Pro-actively reaching out to assigned key accounts to identify and assist in new business opportunities• Utilizing Merchandising/selling skills to market to the accounts on using Ash City products in their existing programs replacing competitor products and suggesting new products as additions to sales programs already in operation.• Generate leads, investigating potential opportunities and follow up with sales reps on all sales projects.

- Executive Assistant / Sales associate to the Executive sales team (3 Exec VP, 2 VP of Sales and 2 Directors)- Key coordinator for all sales initiatives with the sales force (over 50 reps) in US & Canada- Review, analyze, advise management and Implement corporate business to business agreements with our top customers every year- Complete and process all Vendor agreements- Creating Reports and contracts as required by the sales management, customers and supporting departments- Gatekeeper and mediator of communication between sales force and upper management- Auditing commission disputes between different sales territories.- Vendor relations contact for some of our top customers- Attending tradeshows and seminars in USA and Canada- Interviewed, trained and developed agents to serve both Canadian and US clients.- Received Multiple awards* Best in Class Employee of the year (2005-2006)* Norm Ogroskin Spirit award for commitment to work, positivity, consistency and for going the extra mile in providing service (2010-2011)

- Managing and scheduling companywide projects for the Creative department. - Main media contact for advertising and editorials.- Monitoring Marketing media budget and spending.- Identifying & documenting components related to any marketing project.- Liaison between customers, rest of the company and the creative team- Scheduling print advertisements in trade publications- Arranging all materials needed for any project, including getting quotes from printers and other suppliers, gathering information and approvals from all the stakeholders.- Submitting editorials and ads as per schedule

- Proving special pricing quotes for large volume projects and orders- Worked directly with the CEO/Owner, VP of Sales, Management executives and field reps- Liaison between customer, field rep and sales management- Followed up with customers on pending projects and assisted them in closing the sale- Prepared weekly and monthly reports on Success, Pending and closed projects

- Quality control for outbound calls made by Customer Service representatives (CSR).- Corrective on-going training given to CSR to improve the quality of their responses and assisting them in overcoming challenges - Designed and implemented sales techniques, procedures that reduced operating costs and increased profitability and improved product quality and productivity,- Involved in development of the eCommerceRegister.com business model from a customer service and marketing standpoint.- Created weekly sales reports, as well as a quality control report that detailed most common objections and complaints, and steps taken to resolve them.- Reported directly to the General Manager on daily and weekly progress

- Received the award for Employee of the Month for April 2001

- Conceiving, Producing and Packaging Television Programs- Produced 2 shows for International channels owned by Rupert Murdoch (Start TV & Channel V)- Handled all the non-technical and technical pre-production arrangements for 6 different TV Shows- Set designing for various Genre and designing Graphic backdrops- Conceptualizing and sketching story boards for commercials- Scheduling and coordinating with cast and crew- Training Junior teams and Internees in Production