Enabled compliance technology solutions that were consistent with the enterprise-wide risk management framework and conducive of operational excellence. Served as intermediary between the system’s end-users and the technology development team, playing a critical role in helping to understand business requirements and translating them into simple, feasible solutions as they pertain to Citi's transformation goals in closing the 2020 Consent Order issued by the FRB & OCC.

Partnered closely with cross functional teams to support the PMO to a Center of Excellence that helped achieve quality, consistency, and oversight over projects across the Custody, Network, Tax & Regulatory organizations. Served as the Records Management Coordinator for two cost centers within the Asset Servicing Division.

Primary contact between business units and technology for all small project development initiatives and production issues.

Primary contact for customers and groups within the organization for medium and potentially large-scale projects. Responsible for end to end project management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, and other project documentation preparation. Ensured projects were completed on time, within budget and with minimum defects.• Successfully created and maintained project plans, work breakdown structures, scheduled effort estimation and tracking• Liaised between customers and internal business groups to ensure delivery of projects on time, within budget, and to specification• Managed communication with the business at a detailed functional level, discuss/resolve issues, and manage customer expectations• Ensured project delivery in conformance with company software development life cycle methodologies• Conducted status meetings and facilitated issues resolution and risk mitigation• Provided project level reporting to senior staff in larger scale projects• Coordinated smaller work efforts and some larger work efforts. Proactively identified issues with a project or across projects. Escalated and resolved issues as needed

Led cross-functional team using Pega BPM that furthered organizational and strategic goals. Communicated and collaborated with project stakeholders in the elicitation, analyzation, specification and validation of their business needs and functional requirements. Adhered to SDLC-Waterfall and Lean Six Sigma methodologies as well as Agile-Scrum framework. Successfully developed and implemented web-based applications. Drove change to improve the customer experience.• Spearheaded the total automation of the billing account opening and maintenance process adhering to an agile approach, leveraging Pega BPM, that allowed for a stream-lined workflow process• Reduced organizational risk by developing business and functional requirements to standardize the billing notification process; successfully developed User Acceptance Testing to ensure business objectives were met • Managed a team of business analysts, leveraging Agile-Scrum methodology, to develop and execute workflow strategy, process, and technology, implementing a billing notification process to 900+ users in 33 locations• Actively participated in the organizations Lean Six Sigma “Paper-wise” projects that assisted BNYM in reducing office paper by 42 percent, saving $1.6 million in costs• Leveraged business acumen by developing and facilitating “question and answer” webinars that addressed and closed all billing and workflow concerns• Coordinated Sarbanes Oxley (SOX) examinations conducted by Internal Audit

Managed Merger & Integration (M&I) business process re-engineering and data migration for billing. Collaborated with business stakeholders to analyze, document, review, write and build business requirements, functional specifications, processes and recommendations for new business products and services. Participated and worked with technology and operations defining system designs, test plans and test data. Managed project schedules. Identified, monitored, reported and resolved issues related to ongoing projects.

Oversaw compliance to attestation regulations through the documenting and testing of process controls in order to mitigate exposure/risk and report those findings to process owners and senior management. Utilized attestation expertise to consult and advise process owners throughout the attestation process and recommend control or process re-design where needed.