- 3 time Excellence Award nominee and third on team of 16 with $3.6 Million in revenue added to Morgan Stanley as of December 2024- POD leader, works with colleagues to improve and share achievements, culture carrier.- Passionate problem solver with a security mindset, implemented outgoing password protected excel documents to avoid PII leaks.

Selected out of 20 students across the country to put my ethical hacking skills to the test. John Deere relied on my insight to protect their upcoming equipment, presented findings to John Deere executives.

• Worked closely with CISO team as the Cyber Security Champion within Workforce Service Group. Holding educations cohorts helping colleagues remain vigilant for phishing emails and different vulnerabilities to be aware of using OWASP Top Ten Security Knowledge Framework• An innovative thinker with unique ideas to attract and retain clients and contribute to the future growth of the business by creating call back plans and ways to increase productivity within the team and save overall spending. • Manage daily volume of inbound calls and emails from clients and advisors, providing white glove service to both internal and external clients and advisors in all interactions.

As a driven and dedicated customer care representative, I brought a passion for delivering exceptional service to every interaction. With over two years of experience in client service, I have honed my ability to handle complex issues and resolve customer complaints in a professional and empathetic manner. My commitment to going the extra mile to ensure customer satisfaction earned me a reputation as a problem solver and a trusted resource on my team.

My Experience as a Lead Teller has given me strong leadership skills and the ability to train and mentor new staff, ensuring consistent delivery of high quality service to customers. As a personal banker, I have honed my ability to build strong relationships with clients and provide personalized financial solutions to meet their needs.I have faced the challenges of working in a fast paced environment, including a personal experience with a robbery at the bank. Despite this difficult situation, I remained calm and followed established protocols to ensure the safety of customers and coworkers. This experience has given me a deeper appreciation for the importance of security and the need for continued vigilance in the banking industry.