Joseph Cruz Email & Phone Number

Irving, Texas, United States

• Created Excel documents, including PivotTables, tracking employee call center data, resulting in accurate insights communicated to management.
• Collaborated with team to create ServiceNow automation software in Python, resulting in more time efficient reporting.
• Organized and categorized data in Excel spreadsheets, enabling management to focus on higher-priority tasks.
• Developed and optimized reports and dashboards in ServiceNow to identify trends and anomalies in call center data, allowing management to make accurate and data-driven decisions.

New Orleans, Louisiana, United States

• Tutored various students in algebra, trigonometry, probability, statistics, discrete math, and differential calculus resulting in students receiving better grades in undergraduate classes.
• Supported educators in conveying mathematical concepts to enhance student comprehension.
• Managed student attendance records for lectures and exams, allowing instructors to prioritize other responsibilities.
• Evaluated student assignments and provided constructive feedback to foster improvement in mathematical skills.
• Managed sections of algebra and calculus courses ensuring thorough delivery of curriculum which resulted in 80% to 90% of students achieving superior scores on subsequent assessments.

Master Of Science - Ms, Mathematics

M.S. in Mathematics

Bachelor Of Science - Bs

B.S. in Applied Mathematics