Technology Business Systems Consultant
- Created Excel documents, including PivotTables, tracking employee call center data, resulting in accurate insights communicated to management.
- Collaborated with team to create ServiceNow automation software in Python, resulting in more time efficient reporting.
- Organized and categorized data in Excel spreadsheets, enabling management to focus on higher-priority tasks.
- Developed and optimized reports and dashboards in ServiceNow to identify trends and anomalies in call center data, allowing management to make accurate and data-driven decisions.