Joseph Cruz Email & Phone Number

Irving, Texas, United States

Created Excel documents, including PivotTables, tracking employee call center data, resulting in accurate insights communicated to management.• Collaborated with team to create ServiceNow automation software in Python, resulting in more time efficient reporting.• Organized and categorized data in Excel spreadsheets, enabling management to focus on higher-priority tasks.• Developed and optimized reports and dashboards in ServiceNow to identify trends and anomalies in call center data, allowing management to make accurate and data-driven decisions.

New Orleans, Louisiana, United States

Tutored various students in algebra, trigonometry, probability, statistics, discrete math, and differential calculus resulting in students receiving better grades in undergraduate classes.• Supported educators in conveying mathematical concepts to enhance student comprehension.• Managed student attendance records for lectures and exams, allowing instructors to prioritize other responsibilities.• Evaluated student assignments and provided constructive feedback to foster improvement in mathematical skills.• Managed sections of algebra and calculus courses ensuring thorough delivery of curriculum which resulted in 80% to 90% of students achieving superior scores on subsequent assessments.

Master Of Science - Ms, Mathematics

M.S. in Mathematics

Bachelor Of Science - Bs

B.S. in Applied Mathematics