Joseph Sayers Email & Phone Number

Miami-Fort Lauderdale Area

Farelogix was purchased by Accelya Group and currently a dedicated Pricing Business Analyst for Emirates and WestJet.

Miami/Fort Lauderdale Area

Fort Lauderdale

Global - Office Located Miami

• Responsible for a vast line of products at a global level that managed passenger data and communications to airlines, governments, and internal sources at a global level. These products are the bases of all travel such.
• Lead focus groups
• Generated Use Case Scenarios for users and developers
• Drafted highly detailed requirement and training documentation
• Managed product pilot programs
• Heavily involved with sales, pricing committees, and RFPs

Miami/Fort Lauderdale Area

• Managed 32 Data Repository Products which included Passenger Name Record, Documentation, Queues, Fare Search, and many others. Subject Matter Expert in Amadeus Infrastructure, Amadeus functionality, Microsoft Products.
• Participated and designed Trade Shows, customer events, and internal meetings.
• Enlisted travel agencies and frequent flyers for focus groups.
• Lead key teams at a global level for software design and user experiences.
• On committees that worked with government departments on passenger services such as TSA, Immigration, and Customs.
• Accountable to act as a Subject Matter Expert in Amadeus Infrastructure, Amadeus functionality, Microsoft Products, Administrator for Outlook, Owner of SharePoint, and Security Officer for Product Management.

Miami/Fort Lauderdale Area

• Owned and operated this unique tour company that primarily organized and conducted group tours throughout Europe, Canada, and the U.S. for specialized organizations and cultures such as the handicapped and the LGBT.
• Responsible for all facets of business endeavors, including conceptualization, marketing analysis, recruiting, marketing, and acquiring financial resources.
• Negotiated contracts with airlines and other providers as subcontractors.
• Established a worldwide Travel Club with more than 3,000 members.
• Editor and publisher of a monthly travel newsletter for the “The Adventure” - Travel Club.
• Held seminars and trade shows to travel agencies and tour operators on the marketing of this diverse market.

• Responsible for strategic planning, development, staffing, management and financial performance for a new division, Le Voyager, which was created for unique untapped markets.
• Manage and coordinate action plans for daily operations, establish work prorates and ensure customer inquiries are handled effectively while meeting cost, productivity and quality goals.
• Monitored and analyzed customer satisfaction, developed and implemented training programs and established polices for customer inquiries, inbound/outbound sales; and processing product returns.
• Designed, established and directed customer satisfaction analyses are charged with identifying areas of customer dissatisfaction. Worked with cross-functional marketing, sales and call center team to eliminate host.
• Established performance formal measurement tracking and reporting system.