Joseph Watson Email & Phone Number

Macon, Georgia, United States

• Achieve customer services goals consistently, including SLA adherence, customer satisfaction feedback, response, and resolution time
• Communicate with external vendors and support personnel to resolve incidents rapidly
• Monitor Remote Monitoring and Management system alerts and notifications and respond accordingly
• Work with Senior Technicians to develop solutions for client needs and escalate as necessary
• Maintain complete documentation of client’s systems, including diagnosis and resolution
• Complete pre-configuration and onsite deployment of advanced networking and server equipment, as well as cloud-hosted services

Somerville, Alabama

• Purchasing, Procurement, and Operations
• Created multiple processes in the Sales, Production and Customer Service areas of the business to increase efficiency, productivity and laid out a cost and accountability tracker for each process
• Led ground-up development of inventory control and production systems. Features included complete product life cycle and creation of a centralized, inventory database. This enabled cost analysis and appropriate product.
• Developed production tracking and quality control systems to analyze and control for production, quality, maintenance, and operational issues
• Increased vendor accountability regarding raw materials, reduced production defects due to materials issues while enabling better raw material flow to production processes
• Sourced materials and negotiated with suppliers and vendors to secure competitive pricing on product and raw materials resulting in a 12% supply cost reduction

Centralia, IL

• Made changes to web pages as requested
• Worked on multiple projects for very areas of the website.

• Performed combat related duties during two deployments as Infantryman (11B)
• Created and maintained link diagrams to monitor high value targets and how they interacted with the various cells in our Area of Operation
• Worked with S-2 (Military Intelligence) and lead teams on covert, counter-insurgent operations
• Maintained positive inventory of all secret items utilized by the battalion
• Gave daily briefs to Battalion and Brigade executive officers on overall situational awareness
• Kept soldiers in the field apprised of changing enemy tactics

Network Administration, And Web Design, Network And System Administration/Administrator

Activities and Societies: Computer Club

Information Assurance/Cyber Defense

Biology, General