Product, data, and partnerships lead for ECOM Sales Enablement.

Serves as key SME, stakeholder, and internal advocate for Weebly Cloud platform, providing strategic platform guidance to Product, BD, and other teams based on direct interaction with key strategic partnerships, market guidance, research, and prospect discussions.Works closely with Product and Engineering to transform partner requirements and feedback into completed projects. Review Product specs to ensure proper support of partner requirements and use cases.Building and maintaining relationships with key Weebly Cloud partner stakeholders, serving as escalation POC.Creation and ownership of technical projects on the Weebly Cloud platform involving internal, as well as 3rd party engineering teams. Involved in testing of Weebly Cloud software releases, and partnering with Weebly QA to ensure proper testing methodology for major projects.Owns the creation and oversight of a scalable processes to efficiently handle partner onboarding and integration into the Weebly Cloud platform.Works closely with Customer Success to ensure the successful delivery of support and other services to our Weebly Cloud partners.Performs on-site, and remote training, product demonstrations, as well supporting the BD team in pre-sales conversations.Directing and executing all partner-facing communication initiatives, as well as providing oversight to product and platform documentation, and other Weebly Cloud content.Performs data analysis leveraging internal business intelligence tools and other sources to identify opportunities around growth and operational efficiencies.

Works alongside Mural's executive leadership to manage business development pipeline, nurturing and developing relationships that build into partnerships. Coordinates with client operations, sales and support teams to perform end-to-end analysis of needs in an effort to build a Mural program that best suits their specific needs.Develops project setup schedules, milestones and execution requirements for new programs. Evaluates and allocates company resources to meet project needs and expectations. Takes responsibility for project management and execution of ongoing client program work.Manages a dedicated team of product managers who are responsible for successful executing the project plan and day-to-day operations of new programs. Interfaces with internal software development resources to customize and create new elements for Mural’s platform specific to new engagements.Provides direct management oversight of new programs once launched, running status checks against key operational metrics and providing tactical insight for adjustments to projects. Manages client invoicing for responsible programs. Works with sales team to develop and deliver compelling communication and marketing strategies to support outbound marketing and edu-selling campaigns.

Works with and manage relationships with key stakeholders within client organization, establishing trust and rapport with leadership and operational managers. Working with client leadership to execute goals and operational standards, as well as provide insight and guidance through reporting and metric tracking. Represents Mural's interests in meetings with client leadership, providing valuable context. Manages a team of 40+, including QA Analysts, Coaches, Engineers and CSRs, providing advocacy, guidance and mentorship while building new accountability standards across all levels of the team. Plans and executes staffing decisions, alongside the Director of Managed Services and the HR Manager, taking current and future program needs into consideration in developing a hiring pipeline. Conducts interviews for prospective employees. Works closely with Mural's executive leadership team, assisting with strategic planning and process development as pertaining to current and new programs and initiatives. Provides support to cross-departmental development efforts in the areas of company-wide employee development and training / onboarding initiatives for new hires.

Serves as a trusted advisor to small business owners, identifying their technology needs and assisting them with implementation in an effort to grow their business online. Additional responsibilities include acting as a Senior Engineer and Coach, managing a team of technicians and acting as their point of contact for technical inquiries as well as the tracking of performance metrics. High level collaboration with internal QA team and individual mentorship is an integral part of this position. Involved in developing and presenting material for weekly training sessions, as well as providing internal support and training on internally developed extensions for Microsoft Dynamics CRM. Assisted in off-site training sessions with affiliated partners.Developed in-depth technical documentation for current and future products in our support portfolio.Also serves as the point of contact for the group's Escalations channel, working to resolve and expedite customer issues quickly and efficiently.

Provided artistic direction and technology-related process development in the areas of production and post-production. Maintained professional standards of quality control and operational readiness.Managed ongoing business and operational relationship with partner lab and printer.Developed and executed marketing campaigns and tactics that delivered diversified revenue across new customer segments.Managed diverse team of salespeople, photographers, and post-production specialists.

Managed and maintained the School of Media Arts' vast film production inventory. Worked to develop and implement operational procedures, training materials and usage policies.