Joseph Devizio Email & Phone Number

• Managed all sales aspects of a High Volume multi-million-dollar store.
• Ensured all customer issues were resolved in a timely manner and in alignment with the company policy.
• Served as interim Store Manager for a period of 4 months
• Served as a Trainer for FOCUS 3 - Leadership, Culture, Sales and Behavior training for all sales associates.
• Provided regular coaching and feedback to supervisors and ensured sales goals and results were communicated to all associates throughout the store.
• Directed merchandise planning and presentation throughout the store.

Totowa, NJ

• Fostered a strong selling environment within the store by providing leadership and training to associates on product knowledge, selling skills, merchandising standards and customer service.
• Responsible for the overall financial performance of the store including merchandise/services sales, expense control, and achievement of sales and profitability goals.
• Maintained store appearance and merchandise inventory.
• Ensured compliance with company policies and all loss prevention procedures.
• Interviewed and hired hourly and salaried associates.
• Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards.

Freehold, NJ

• Drove sales through customer service and business analysis.
• Developed payroll plans and monitored payroll daily to ensure plans were adhered to.
• Ensured the efficient day-to-day operation of the store.
• Upheld company standards for merchandise presentation.
• Participated in the recruiting, interviewing and hiring for hourly and salaried associates.
• Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards.

Ramsey, NJ

• Managed every aspect of store business including books, music, magazines and café.
• Created an inspiring book selling experience through excellent customer service.
• Managed the store's inventory, operations, and human resources practices.
• Drove sales and achieved goals.
• Managed payroll and controllable expenses.

New York City

• Overall responsibilities included: Customer Service, Store Operations, Results, AssociateDevelopment, Sales, Manager and Associate Schedule Coordination, and Human Resources.
• Managed store payroll, P&L, and controllable expenses.
• Managed overall copy center P&L, sales, profit, quality controls.
• Ensured a positive customer experience by educating and holding associates and managers accountable to a high customer service standard.
• Coordinated and managed all store operations. Ensured all managers and associates were held accountable and adhered to all company policies and procedures to ensure compliance.
• Reduced external and internal store theft from 2.9% to 0.53% by following company guidelines on loss prevention and educating associates about shrink and increasing awareness.

Springfield, NJ

Increased store sales by 50 basis points over a 2 year period. Managed staff of over 80 employees.Managed daily operations, inventory, P&L, store safety, payroll, and controllable expenses.

Increased store sales by 25 basis points during first year as a Sales Manager.Winner of the company’s annual President’s Club contest in recognition of outstanding sales.Promoted to Retail Store Manager in 1998 after acquisition by CompUSA.