Joseph Devizio Email & Phone Number

• Managed all sales aspects of a High Volume multi-million-dollar store. • Ensured all customer issues were resolved in a timely manner and in alignment with the company policy. • Served as interim Store Manager for a period of 4 months• Served as a Trainer for FOCUS 3 - Leadership, Culture, Sales and Behavior training for all sales associates.• Provided regular coaching and feedback to supervisors and ensured sales goals and results were communicated to all associates throughout the store. • Directed merchandise planning and presentation throughout the store.• Maintained inventory control through regular cycle counts and tracking of merchandise through the POS system. • Reviewed P&L statements on a monthly basis to identify areas of concern. • Managed staffing, orientation and training activities for the store. Ensured that store policies and procedures were effectively communicated to all store associates • Served as manager-in-charge during the absence of a General Manager. • Ensured the safety and protection of all company assets.

Totowa, Nj

• Fostered a strong selling environment within the store by providing leadership and training to associates on product knowledge, selling skills, merchandising standards and customer service. • Responsible for the overall financial performance of the store including merchandise/services sales, expense control, and achievement of sales and profitability goals. • Maintained store appearance and merchandise inventory. • Ensured compliance with company policies and all loss prevention procedures. • Interviewed and hired hourly and salaried associates. • Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards. • Worked with organizations outside of the store to make Office Depot a leader within the local business community.

Freehold, Nj

• Drove sales through customer service and business analysis. • Developed payroll plans and monitored payroll daily to ensure plans were adhered to. • Ensured the efficient day-to-day operation of the store. • Upheld company standards for merchandise presentation. • Participated in the recruiting, interviewing and hiring for hourly and salaried associates. • Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards. • Ensured compliance to all guidelines involved with safety, loss prevention and cash handling procedures

Ramsey, Nj

• Managed every aspect of store business including books, music, magazines and café. • Created an inspiring book selling experience through excellent customer service. • Managed the store's inventory, operations, and human resources practices. • Drove sales and achieved goals. • Managed payroll and controllable expenses.

New York City

• Overall responsibilities included: Customer Service, Store Operations, Results, AssociateDevelopment, Sales, Manager and Associate Schedule Coordination, and Human Resources. • Managed store payroll, P&L, and controllable expenses. • Managed overall copy center P&L, sales, profit, quality controls. • Ensured a positive customer experience by educating and holding associates and managers accountable to a high customer service standard. • Coordinated and managed all store operations. Ensured all managers and associates were held accountable and adhered to all company policies and procedures to ensure compliance. • Reduced external and internal store theft from 2.9% to 0.53% by following company guidelines on loss prevention and educating associates about shrink and increasing awareness. • Received numerous awards such as "Peak on a Peak" for year over year sales, profit and customer service improvement. Received "Best in Company" awards for customer service and sales improvement.

Springfield, Nj

Increased store sales by 50 basis points over a 2 year period. Managed staff of over 80 employees.Managed daily operations, inventory, P&L, store safety, payroll, and controllable expenses.

Increased store sales by 25 basis points during first year as a Sales Manager.Winner of the company’s annual President’s Club contest in recognition of outstanding sales.Promoted to Retail Store Manager in 1998 after acquisition by CompUSA.