Joseph Stephen Dodd Email & Phone Number

Cleveland, OH, US

Rocky River, OH

Project management, systems analysis, testing and support primarily focused on 3PL logistics.Enterprise reporting, applications administrator, solutions development and implementation, internal and external customer support.

Orrville, OH

• Contract assignment at J. M. Smucker Company – Supply Chain
• Roles include Business Analyst, Spotfire Analyst, Project Coordinator, QA Lead.
• Develop and manage test plans, test scripts, business process flows, business requirements, and executive reporting content for the Pallet Label Project.
• Lead diagnostic investigative collaboration and data analysis.
• Point of contact liaison for business user, IT and vendor support.
• Lead and collaborate throughout the PLC.

Fairlawn, OH

• Contract assignment at Signet Jewelers
• Develop and manage project plans for shipping automation and carousel implementation projects.
• Provide lead role for dealing with internal operations groups ranging from server and network administration, DBAs, information security, and end user computing.
• Fulfill the role of liaison with the business; including the DC, Shipping and Facilities.
• Perform QA for the warehouse including picking, put away, induction, cycle count and sortation. Recommend corrective action.
• Interact with vendors, managing communications and performing vendor related support tasks.

Cleveland/Akron, Ohio Area

• Contract assignment at Amtrust. June thru October 2015.
• Establish the interviewing approach and coordinates the interviewing process
• Interview the business community to identify user requirements
• Review existing documents that may contain requirements or background information
• Elicit and document requirements, and assist in clarifying discrepancies in requirements
• Prepare business process and application flow diagrams supporting business and technical requirements

• Use and configure site analytics to analyze user behavior on the Things Remembered website.
• Based on the web site analysis will make recommendations on how to improve the shopping experience, and increase conversion on the website.
• Monitor web site performance on an ongoing basis. Will look for solutions to optimize performance of site such as response time, page load times, path optimization, page errors, checkout funnel optimization, page.
• Act as project coordinator and business project manager (working with e-commerce team, business units, IT and outside vendors) on developing new site features, improve functionality for existing features, and increase.
• Collaborate with IT, CDNs and other vendors implementing technologies to increase web site traffic routing responsiveness.
• Owns the technology road map for all external websites. Consults and recommends key direction to upper management going forward. Extremely important to understand cost benefit analysis to assist in optimizing.

Beachwood, OH

• Assignment at Developers Diversified Realty.
• Develop specifications and apply configurations to enhance and implement a 3rd party application of a 'cloud based' Risk Management Information System (RMIS) using the SalesForce.com platform.
• Leverage client's existing SalesForce.com org via integration with the RMIS org.
• Develop and implement declarative configurations that include; custom objects and fields, apps, custom buttons, formulas, email templates, field updates, workflow rules, validation rules, change sets and email alerts.
• Develop reporting within the SalesForce RMIS org and collaborate with the BI/Data Warehouse group to produce financial and analytical reporting.
• Produce workflow processes for legal and property management groups.

Fulfilling the role of Manager - Information Technology for a training and management consulting firm, I periodically consult on software evaluation and selection.

Enterprise Customer Management Perform 24X7 support tasks for multiple applications, including production operations and process optimization. Provided project release support for two applications that includes code deployment, UI performance and data validations. Employed toolset including SOAPUI, Toad and Putty. Daily interaction with offshore.

Concurrently manage project status communications, financials, issues and milestone delivery for multiple clients and projects. Develop business requirements specifications for new applications and enhancements to existing applications. Developed computing infrastructure hardware architecture proposal to enhance both production and development.

Supervise up to 9 staff members. Responsible for management of $2M capital & expense departmental budget and additional budget management for numerous projects.My team implemented Moen's first international and multi-lingual web sites for the Moen Canada and Moen China Divisions, requiring collaboration with language experts in both divisions as well as.

Supervise staff of 4 leading the technical integration and installation of distribution systems in a highly automated distributed processing environment. These systems support inventory management for over 15,000 items, customer order processing for $800 million annually representing fulfillment of 7,000+ order lines and 15,000+ cartons daily, and.

Supervise project activities for staff of 3 and participate in the integration of Manufacturing, Purchasing and Order Entry Systems that supported $500 million of customer orders.

Participated in the development and installation of Customer Order Processing System. System establishes, modifies and maintains history of over $350 million of customer orders. In addition, the system maintains information representing 20,000 customers.

Administered project to establish and maintain product database for 19,000 products to support Point-of-Sale and Inventory Cost Accounting applications for over 1900 stores.Designed and constructed Standard Cost maintenance system that improved control and reduced discrepancies between physical and perpetual inventories.

Bachelor, Business Administration

A.A.B, Data Processing

M.B.A. Courses