Joseph Stephen Dodd Email & Phone Number

Cleveland, Oh, Us

Rocky River, Oh

Project management, systems analysis, testing and support primarily focused on 3PL logistics.Enterprise reporting, applications administrator, solutions development and implementation, internal and external customer support.

Orrville, Oh

Contract assignment at J. M. Smucker Company – Supply Chain• Roles include Business Analyst, Spotfire Analyst, Project Coordinator, QA Lead. • Develop and manage test plans, test scripts, business process flows, business requirements, and executive reporting content for the Pallet Label Project. • Lead diagnostic investigative collaboration and data analysis. • Point of contact liaison for business user, IT and vendor support. • Lead and collaborate throughout the PLC. • Develop initial Spotfire Dashboard reporting, collaborated defining the KPIs, and provide development and production support employing Sequel Server Management Studio (SSMS). • Coordinates activities with Business Process Development and Solution Development teams.• Supports and enforces standards and methodologies around business process development by timely documenting processes using accepted document formats.• Frequent travel to manufacturing locations.

Fairlawn, Oh

Contract assignment at Signet Jewelers• Develop and manage project plans for shipping automation and carousel implementation projects. • Provide lead role for dealing with internal operations groups ranging from server and network administration, DBAs, information security, and end user computing. • Fulfill the role of liaison with the business; including the DC, Shipping and Facilities.• Perform QA for the warehouse including picking, put away, induction, cycle count and sortation. Recommend corrective action. • Interact with vendors, managing communications and performing vendor related support tasks. • Train the inventory management team regarding cycle and inventory counts, and the effects of count status on the host ERP. • Assist IT team with newly implemented internal policy requirements compliance. • Actively managed individual and system access to servers and workstations using Data-Privilege software.• Develop and execute test and training plans. • Use tools such as VNC, RDC, SSMS, MS Office. • Schedule, moderate and document meetings for 3 projects, each in different phases of development, QA, and implementation.

Cleveland/Akron, Ohio Area

Contract assignment at Amtrust. June thru October 2015.• Establish the interviewing approach and coordinates the interviewing process• Interview the business community to identify user requirements• Review existing documents that may contain requirements or background information• Elicit and document requirements, and assist in clarifying discrepancies in requirements• Prepare business process and application flow diagrams supporting business and technical requirements• Collaborate with technical resources to ensure requirements are complete and accurate• Create acceptance test criteria• Obtain appropriate requirement approvals• Review and approve data models and business metadata definitions• Ensure requirements are covered throughout the development life cycle• Assist in the design and testing of the user interface• Proactive and diligent in identifying and communicating analysis and scope issues• Participate in system and integration testing• Application testing when needed

• Use and configure site analytics to analyze user behavior on the Things Remembered website. • Based on the web site analysis will make recommendations on how to improve the shopping experience, and increase conversion on the website.• Monitor web site performance on an ongoing basis. Will look for solutions to optimize performance of site such as response time, page load times, path optimization, page errors, checkout funnel optimization, page abandonment, and all other analytics key performance indicators.• Act as project coordinator and business project manager (working with e-commerce team, business units, IT and outside vendors) on developing new site features, improve functionality for existing features, and increase organic search presence.• Collaborate with IT, CDNs and other vendors implementing technologies to increase web site traffic routing responsiveness. • Owns the technology road map for all external websites. Consults and recommends key direction to upper management going forward. Extremely important to understand cost benefit analysis to assist in optimizing technology investments.• Owns technology external partnership facilitation and relationships.• Key responsibility for overall up-time and resolution of issues on the websites and associated systems.• Communicates and keeps Director, User Experience informed of key business issues and makes recommendations.

Beachwood, Oh

Assignment at Developers Diversified Realty. • Develop specifications and apply configurations to enhance and implement a 3rd party application of a 'cloud based' Risk Management Information System (RMIS) using the SalesForce.com platform. • Leverage client's existing SalesForce.com org via integration with the RMIS org. • Develop and implement declarative configurations that include; custom objects and fields, apps, custom buttons, formulas, email templates, field updates, workflow rules, validation rules, change sets and email alerts. • Develop reporting within the SalesForce RMIS org and collaborate with the BI/Data Warehouse group to produce financial and analytical reporting. • Produce workflow processes for legal and property management groups.

Fulfilling the role of Manager - Information Technology for a training and management consulting firm, I periodically consult on software evaluation and selection.

Enterprise Customer Management Perform 24X7 support tasks for multiple applications, including production operations and process optimization. Provided project release support for two applications that includes code deployment, UI performance and data validations. Employed toolset including SOAPUI, Toad and Putty. Daily interaction with offshore application support providers located in Pune, India. Communicated the department's mission to the enterprise and provided access to documentation by building the department's Share Point site.

Concurrently manage project status communications, financials, issues and milestone delivery for multiple clients and projects. Develop business requirements specifications for new applications and enhancements to existing applications. Developed computing infrastructure hardware architecture proposal to enhance both production and development environments. Daily interaction with two offshore software development providers located in Latvia and Ukraine. Provide reporting to the CEO.

Supervise up to 9 staff members. Responsible for management of $2M capital & expense departmental budget and additional budget management for numerous projects.My team implemented Moen's first international and multi-lingual web sites for the Moen Canada and Moen China Divisions, requiring collaboration with language experts in both divisions as well as the translation service employed. Administrative managerial tasks include risk assessment/mitigation, definition of WBS at the project/department and enterprise levels, project planning, requirements definition, role definition, consulting contract procurement & management, performance evaluations and career development planning, staffing and reporting to executive management.2001-2008 Responsible for application staff that implemented & maintained:SAP PLM Document Management System and integration with R3 and Pro/E CAD system.Centric Project Collaboration system supporting New Product Development.Hyland Onbase Document Imaging and Management System applied to A/P, A/R, Customer and Consumer Services, H/R.Web Site technical support, development and integration with various data sources and systems, international web presence, participation in web site design in addition to development, collaboration with multiple third party external service providers, supporting content representing multiple business units internationally with a wide variety of needs and requirements. Participation with the leadership team formulating IT strategies to support the enterprise.

Supervise staff of 4 leading the technical integration and installation of distribution systems in a highly automated distributed processing environment. These systems support inventory management for over 15,000 items, customer order processing for $800 million annually representing fulfillment of 7,000+ order lines and 15,000+ cartons daily, and distribution center control requiring interfacing with numerous subsystems and material handling equipment. Collaborate with Logistics business management to design and plan enhancements to the distribution system's performance and capacity.

Supervise project activities for staff of 3 and participate in the integration of Manufacturing, Purchasing and Order Entry Systems that supported $500 million of customer orders.

Participated in the development and installation of Customer Order Processing System. System establishes, modifies and maintains history of over $350 million of customer orders. In addition, the system maintains information representing 20,000 customers.

Administered project to establish and maintain product database for 19,000 products to support Point-of-Sale and Inventory Cost Accounting applications for over 1900 stores.Designed and constructed Standard Cost maintenance system that improved control and reduced discrepancies between physical and perpetual inventories.

Bachelor, Business Administration

A.A.B, Data Processing

M.B.A. Courses